Business Systems Analyst II

Who We Are

SwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

What you will do here:

The Business Systems Analyst II partners with product managers, business stakeholders, and development teams to analyze business needs and deliver solutions that support commercial banking, commercial lending, treasury management, and related financial services products in the Core system. This role serves as the bridge between business and technology, translating requirements into functional specifications, solution designs, and testable outcomes. This is a hybrid position based in Phoenix, Arizona.

The Business Systems Analyst II leverages strong commercial banking and lending expertise to evaluate processes, identify opportunities, and recommend solutions that align with product strategy and business objectives. Responsibilities include gathering requirements, analysis, testing support, and issue investigation. The position requires strong critical thinking, problem-solving, and communication skills to effectively collaborate with technical and non-technical stakeholders and ensure successful product delivery.

• Partners with product managers, business stakeholders, and development teams to elicit, analyze, document, and refine business requirements, user stories, process flows, and acceptance criteria.
• Ensures requirements are complete, testable, and aligned with product strategy, business objectives, and regulatory requirements.
• Serves as a subject matter expert for assigned products, systems, and business domains, including commercial banking, commercial lending, treasury management services, and related core system solutions.
• Develops and maintains a deep understanding of product functionality, integrations, vendors, operational processes, industry trends, and competitive offerings to support product recommendations and business decisions.
• Facilitates requirements discovery sessions and solution discussions with stakeholders to identify business needs, evaluate alternatives, and define solutions.
• Analyzes impacts, dependencies, business processes, data requirements, and operational considerations to ensure proposed solutions address identified problems.
• Supports software development and vendor integration efforts by reviewing functional designs, XML request/response structures, API specifications, and data mappings.
• Creates and executes intermediate SQL queries to validate data, investigate issues, support testing activities, and verify solution outcomes.
• Assists with troubleshooting, root cause analysis, test planning, test execution, and validation of enhancements, integrations, and production fixes.
• Provides operational and production support for assigned products and integrations.
• Analyzes stakeholder issues, evaluate business impacts, identify root causes, recommend solutions, and coordinate resolution activities.
• Supports system releases and maintains business, technical, and operational documentation, including configuration guides, process documentation, knowledge articles, testing artifacts, and operational procedures.
• Perform other job-related duties as assigned.

What you will need:

Required:

• Associate's degree in Business, Computer Science, Systems or related field (preferred) OR equivalent combination of education and experience.
• 2+ years experience performing business analyst and/or systems analyst work.
• 2+ years IT project experience.
• Commercial banking, treasury management, and commercial lending knowledge, including products, processes, operations, and regulatory considerations.
• Business analysis and requirements management, including eliciting, documenting, and validating business requirements, user stories, process flows, and acceptance criteria.
• Critical thinking, problem solving, and root cause analysis.
• Excellent written and verbal communication skills with the ability to communicate effectively with business stakeholders, developers, and leadership.
• Solution analysis and functional design, including evaluating business processes, data requirements, system impacts, and integration dependencies.
• SQL query development and data analysis for data validation, troubleshooting, testing, and solution design.
• XML Request/Response analysis, API integrations, and data mapping concepts.
• Ability to learn complex financial systems, products, and integrations quickly.
• Ability to prioritize multiple initiatives and thrive in a fast-paced, evolving environment.

Preferred:

• BSA Certification

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

Location:

Job Location: Phoenix, Arizona

Job Type: Hybrid