Business Systems Manager NetSuite

Job Introduction

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, and have ambitious objectives to grow our business with each role being key in delivering these. The Business Systems Manager (NetSuite) is an exciting opportunity to be part of this journey join the IT team at our Milton Park office.

Reporting to the Head of IT, you will act as the business owner and subject matter expert for NetSuite, partnering with teams across Finance, Retail, Supply Chain and eCommerce to help shape the future of our business systems. You'll play a pivotal role in a significant transformation programme, driving improvements that create lasting value across the business.

In return you’ll benefit from hybrid working, generous holiday allowance, fantastic product discounts and investments in your professional training and development.

Responsibilities

• Act as the day-to-day product owner and primary point of contact for NetSuite across the business, providing expertise and guidance on platform capabilities.
• Lead discovery workshops and requirements gathering with key stakeholders to understand current processes, challenges and future business needs.
• Map and document current and future-state business processes, identifying gaps, risks and opportunities for standardisation and improvement.
• Assess existing systems, including legacy platforms and the US NetSuite deployment, to inform the design of a consistent global solution.
• Provide the process insight, requirements and cost inputs for the business proposal and implementation roadmap for the wider rollout of NetSuite across the UK and international markets.
• Support the delivery of system implementation projects, including data migration, testing, training and change management.
• Own the NetSuite backlog after go-live, prioritising enhancements, managing change requests and working with implementation partners and internal teams to deliver them.
  
  

About You

• Proven experience implementing, migrating to, or managing NetSuite or a comparable ERP platform, ideally in a multi-entity or international environment.
• Strong process mapping and requirements gathering skills, with the ability to document current and future-state processes clearly.
• Experience playing a key role in systems implementation or transformation projects, including testing, data migration and user adoption.
• Confident managing stakeholders across Finance, Retail, Supply Chain and eCommerce, translating business needs into clear, practical system requirements.
• Experience prioritising and managing a system backlog, change requests or enhancements, and working with implementation partners.
• Commercially minded, with the ability to provide evidence-based inputs to business cases and costings.
• Detail-oriented, proactive and collaborative, with clear written and verbal communication.
  
  

Benefits

• Generous holiday allowance + enjoy your birthday off
• Up to 50% store discount on Whittard products.
• Monthly product allowance.
• Auto-enrolment Pension scheme.
• Access to our wellbeing portal and Employee Assistant Programme.
• Flexible working opportunities.
• Selection of family friendly benefits.
  
  

… And much much more!

At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.

As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at jobs@whittard.co.uk. We'll be happy to support you.