Business Systems Product Manager

Job Title: Business Systems Product Manager

Department: Business Change & Transformation

Location: Sheffield

Working Pattern: Hybrid, includes 3 days each week in the office

Contract Type: Full Time, Permanent

Salary: Up to £85,000 per annum

At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.

With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years.

Role overview

We are looking for a strategic, outcome-focused Business Systems Product Manager to own the vision and roadmap for the systems that run our business and serve our customers, including our CRM, finance, ticketing and customer service platforms, and to shape how they work together. Reporting to the Director of Business Transformation, you’ll decide where these platforms are heading, why, and what business value they need to deliver.

You will lead the redesign of our business systems estate, simplifying our business rules and transforming the experience for customers and colleagues while delivering greater business value and scalability. As we evolve our products with real ambition and pace, our systems need to keep up and support that innovation, so you’ll shape a modern, cohesive set of platforms that work well together and are efficient and scalable by design. You’ll also champion the adoption of the latest and most valuable technologies and AI practices, helping us select and implement best-in-class tools, with real scope to innovate and set the standard in our field.

You’ll be joining at a pivotal time of transformation for our business, creating a unique opportunity to help shape how we operate and the experience we provide for our customers and our colleagues.

Key Accountabilities & Responsibilities

• Own the vision, strategy and roadmap for our business systems (CRM, finance, ticketing and customer service tools), defining the experience we want to provide and the outcomes we expect.
• Shape our target systems landscape, defining which systems we need and how they integrate with each other to deliver a seamless end-to-end experience.
• Lead the shift from bespoke customisation to standard, configured products to maximise efficiency and scalability, making the case for any exception.
• Drive the transition from today’s world to the new one, shaping the go-to-market plan and the path for moving users, accounts and contracts so that value is delivered fast.
• Raise the bar on how we work by championing the new tools, modules, AI approaches and ways of working, and helping shape and implement them.
• Build business cases and prioritise change to maximise value, using data to track what is delivered.
• Make day-to-day requirement decisions and direct the internal specialists who configure and integrate our systems, partnering with stakeholders across the business.

What will you need to succeed?

Experience

• 5+ years of product management experience, ideally in business systems, enterprise platforms or internal tooling.
• Proven ownership of the roadmap for several business-critical platforms (such as CRM, finance or service tools), with exposure to implementing AI tools, features or modules to accelerate business outcomes.
• Track record of delivering tangible business value at pace by directing specialists and influencing senior stakeholders.

Knowledge

• How core business systems connect across end-to-end processes, and common integration approaches.
• Product discovery and prioritisation, buy-versus-build trade-offs and vendor management.
• Highly desirable: Knowledge of how AI can transform ways of working in product management, and the ability to champion it to accelerate discovery, planning, vendor selection, implementation and rollout.

Skills

• Strategic thinker who can set a clear vision and turn it into a pragmatic roadmap.
• Strong communicator and influencer, able to lead without direct authority.
• Data-informed, systems-minded and customer-first, with an agile approach to delivery.

Qualifications

• Highly Desirable: Certified Product Owner or Certified Product Manager accreditation.
• Desirable: Training in scaled agile (e.g. SAFe), user centred design or product analytics.

What do you get in return?

• 25 days annual leave rising to 30
• 5% pension after probation
• State of the art offices
• Access to a range of benefits via My Benefits World
• Free eye care cover
• Life Assurance
• Cycle to Work Scheme
• EAP (Employee assistance programme)
• Quarterly Tes Socials
• Access to an extensive Learning and Development menu

Who are Tes?

Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.

By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide.

Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment.

With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: www.tes.com.