Business Technology Solutions Specialist

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Position Summary

The Business Technology Solutions Specialist is an embedded technology and process-improvement resource within IMS who partners closely with assigned business areas to improve operational performance. This role proactively identifies inefficiencies, delays, manual processes, workflow gaps, and opportunities for improvement, then uses technology, automation, data, and process redesign to help solve them. The position combines business analysis, process improvement, application administration, project execution, training, and change management. It is intended to be a highly visible individual-contributor role that works closely with operational leaders and staff while remaining part of IMS.

Business Technology Solutions Specialist Key Responsibilities:

Business Partnership and Process Improvement

• Develop a strong understanding of assigned departments, workflows, goals, challenges, and performance measures.
• Spend meaningful time embedded with assigned business areas and work closely with operational leaders and staff.
• Proactively identify inefficiencies, bottlenecks, delays, redundant tasks, manual work, and other opportunities for improvement.
• Lead structured process-improvement initiatives.
• Document current-state workflows and help design improved future-state processes.
• Perform root-cause analysis to identify underlying operational or technology issues.
• Establish baseline performance measures and define appropriate KPIs.
• Recommend practical solutions based on business impact, effort, cost, and available resources.

Technology and Application Management

• Serve as a primary technology resource for assigned business areas.
• Provide hands-on administration and optimization of designated enterprise applications.
• Manage application configuration, workflows, permissions, vendor support, upgrades, and related administrative responsibilities as appropriate.
• Continuously evaluate existing systems for opportunities to improve efficiency and usability.
• Work with internal IMS resources, system administrators, vendors, and business leaders to improve workflows and solve problems.

Automation and Technology Enablement

• Identify opportunities to reduce manual work through automation, workflow improvements, integrations, AI, and system configuration.
• Evaluate uses of AI and other emerging technologies to improve business operations.
• Translate business needs into clear requirements for technical teams, vendors, and system owners.
• Ensure solutions align with organizational security, privacy, and technology standards.

Project Ownership and Implementation

• Independently lead improvement initiatives from discovery through implementation.
• Gather requirements, coordinate stakeholders, manage timelines, and track deliverables.
• Perform or coordinate configuration, testing, user acceptance testing, implementation, documentation and go-live activities.
• Collaborate with other IMS specialists when projects require expertise in infrastructure, data, integrations, clinical systems, or enterprise applications.

Training, Adoption, and Measurement

• Develop training materials and provide end-user training for new systems, workflows, and process changes.
• Monitor adoption following implementation and identify barriers to success.
• Measure outcomes against established baselines and KPIs.
• Demonstrate measurable improvements such as reduced processing time, fewer manual steps, improved service levels, increased productivity, reduced errors, or improved financial and operational performance.

PHYSICAL REQUIREMENTS:

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires manual dexterity skills to include repetitive use of hands and fingers.
• Requires the ability to ambulate throughout the assigned facilities on campus
• Requires ability to stand, walk and sit for up to four hours at a time.
• Requires repetitive bending and reaching up to eight hours a day.
• Must be able to lift approximately 15 pounds to waist or 15 pounds overhead.
• Will require travel, as required.

EDUCATION / EXPERIENCE QUALIFICATIONS:

• Bachelor’s degree in Information Systems or a related field preferred
• Three to five years of experience in business systems, application administration, business analysis, process improvement, information technology, operations, or a related role
• Experience administering or supporting enterprise applications
• Experience leading process-improvement or technology-implementation initiatives
• Experience with reporting, dashboards, metrics, or KPI development
• Experience with workflow automation, low-code tools, or AI-enabled business solutions preferred but not required
• If in recovery, 1 year of continuous sobriety is preferred.

Required Skills and Competencies

• Strong business-process-analysis and process-improvement skills
• Strong analytical and problem-solving ability, able to define and monitor KPIs
• Ability to independently manage initiatives from discovery through implementation
• Ability to translate between business needs and technical requirements
• Strong interpersonal skills and ability to work effectively with all levels of the organization
• Experience working collaboratively with system administrators, technical specialists, vendors, and business leaders
• Strong documentation and training skills

Work Environment

This is a hybrid position with a strong on-site presence. The Technical Implementation Engineer will spend significant time working directly with assigned departments to understand their workflows and operational needs. The role may support one or more business areas depending on organizational priorities. Occasional after-hours work may be required for critical issues, planned implementations, system changes, or go-live activities.