Business Transformation Consultant

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Business Transformation Consultant with 8+ years of experience to support federal clients in improving customer and citizen experiences. About the Role: As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve service delivery, and achieve strategic objectives. Key Responsibilities include (but are not limited to): Facilitate design thinking workshops and collaborative working sessions with client stakeholders Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities Analyze and document current-state and future-state business processes, operating models, and organizational capabilities Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts Create prototypes and low-fidelity solutions to support rapid testing and iteration Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives Build and maintain strong relationships with stakeholders and project teams Carry out our Commitments to Deliver, Grow, and Thrive Location: You will work as part of a dynamic team remotely. You will work at the client site dependent on contract requirements. Required Experience/Skills: Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field 8+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies Experience supporting Federal government clients Experience facilitating workshops and stakeholder engagement sessions with diverse audiences Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement Strong communication, facilitation, and presentation skills, including visual storytelling Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges US citizenship Active Secret clearance Preferred Experience/Skills: Familiarity with Agile, Lean, BIZBOK, TOGAF, Business Motivation Model (BMM), or similar business architecture and transformation frameworks Experience using tools such as Miro, Visio, Lucidchart, Figma, LeanIX, Ardoq, Adobe Creative Suite, or similar modeling and collaboration platforms Don’t think you have everything for this role but are still very interested? Please don’t hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues. About Us: Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team. Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a talented workforce that reflects the strength of our society and our shared commitment to excellence. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email [email protected] . Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S. Visit us at www.corneralliance.com to learn more. Securing Your Data: Beware of fake employment opportunities using Corner Alliance’s name. Corner Alliance will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Corner Alliance ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Corner Alliance will only communicate with you through our ATS system JazzHR and/or emails that are generated by the corneralliance.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Corner Alliance that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .