Business Transformation Manager

Business Transformation Manager About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us. About the role You will lead transformation projects for customers implementing Ignition, working hands-on with their teams to help them change how they operate. You'll run workshops, design new operating models, redesign processes, and help customers make the most of what Ignition can do for them. You'll own your transformation workstream independently, reporting to the Business Transformation Director. You'll work closely with our customer excellence and customer success teams to ensure customers get lasting value from their investment. You'll be the expert guiding customers through change, building their capability to sustain improvements once you hand over. This is a hands-on delivery role. You'll spend time in customer environments, facilitating decisions, designing solutions, and coaching teams. It suits high-performers who want to see real impact from their work, enjoy working directly with customers, and take ownership of delivery. Key responsibilities: Transformation Planning and Design - Work with customers to understand their current operations and what they need to change to get value from Ignition. - Plan transformation activities and define what success looks like with customers, with clear metrics to measure progress. - Design how customer operations will work with Ignition, identifying process improvements and efficiency gains. - Map out the changes needed across customer teams, working with them to understand what will impact their day-to-day work. - Create transformation roadmaps that show what needs to happen, in what order, and how long it will take. Hands-On Delivery with Customers - Run workshops and sessions with customer teams to design new ways of working, solve problems, and plan how to make changes. - Lead process redesign work, helping customers rethink how they do things to get better outcomes with Ignition. - Design and document new operating models that show how customer teams will work once Ignition is live. - Coach customer teams and change champions, building their knowledge so they can lead and sustain change themselves. - Work through implementation challenges as they come up, finding practical solutions with customers. Stakeholder Engagement and Change - Engage with customer leaders, managers, and teams to build support for transformation and address concerns. - Plan and deliver communications so customers understand what's changing and why. - Support customer training activities and make sure teams feel confident with new ways of working. - Work through resistance and concerns, keeping momentum going through implementation. - Help customer teams prepare for go-live and manage the critical transition period. Coordination and Outcomes - Coordinate with our customer excellence, customer success, and delivery teams to ensure transformation work fits with other activities. - Track progress against milestones and metrics, reporting on how the transformation is going. - Monitor whether customers are achieving the benefits they planned for, and help them adjust if needed. - Identify what's working well and share learning with the wider transformation team. - Hand over to customer teams and support functions, making sure they can sustain and improve on their own. Experience required: Essential: - 4-7 years' experience in business transformation, change management, or process improvement. - Hands-on experience running transformation activities: workshops, process design, change management, or implementation. - Strong facilitation and stakeholder management skills, comfortable engaging customers at multiple levels. - Experience delivering change in customer-facing or operational environments. - Ability to communicate clearly with both technical and non-technical audiences. Desirable: - Background in management consulting or professional services. - Experience in the UK energy sector, particularly in supplier operations or customer-facing transformation. - Knowledge of billing systems, customer service operations, or home moving processes in energy. - Familiarity with enterprise software platforms and how to tailor them to customer needs. - Experience with Ignition or similar CRM/operational platforms. Company Benefits 25 days’ holiday + bank holidays Option to buy or sell 5 extra annual leave days per year Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym) Pension with 5% matched contribution Regular team‑wide and company‑wide events 2 volunteering days per year to give back Remote‑first working environment with offices in London and Nottingham Department Professional Services Locations United Kingdom Remote status Hybrid