C1 English Cold Calling Representatives

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with services spanning software development, analytics, digital solutions, business operations, and customer experience. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes, outcomes, and productivity. The organization’s success is strongly rooted in its people-centric culture, creating an environment where talent is valued and developed. Candidates joining FlairsTech can expect to work on diverse, international projects with a focus on quality and long-term partnerships.
Role Description The C1 English Cold Calling Representative is a full-time role based in Qesm El Maadi with a hybrid work arrangement, allowing some work-from-home flexibility. In this position, the representative will conduct outbound calls to prospects and existing customers, introduce products or services, and generate interest or qualified leads. Daily tasks include following call scripts and guidelines, understanding customer needs, responding to questions in fluent C1-level English, and accurately recording call outcomes in the CRM or other tracking tools. The role also involves meeting individual and team performance targets, handling objections professionally, and escalating complex issues or opportunities to the appropriate internal teams. Representatives are expected to collaborate with colleagues, participate in regular coaching or training sessions, and consistently uphold FlairsTech’s customer experience standards.
Qualifications

• C1-level proficiency in spoken and written English, with clear, professional communication and active listening skills.
• Experience in outbound calling, telesales, or call center roles, including handling high call volumes and working with scripts.
• Strong customer engagement skills, including objection handling, persuasion, and the ability to build rapport quickly over the phone.
• Comfort with using CRM systems and basic computer applications, with solid data entry and documentation skills.
• Goal-oriented mindset with the ability to meet or exceed performance targets, KPIs, and quality standards.
• Ability to work on-site in Qesm El Maadi within a hybrid model, demonstrating reliability, time management, and adaptability.
• Previous experience in international customer support or sales environments is an advantage.
• High school diploma or equivalent required; a university degree in Business, Communications, or a related field is a plus.