C1 English Customer Service

Company Description LEO Trading Agency is a limited liability company specializing in trading services and operating a franchise model, with a strong partnership with Vodafone since 2012. The company owns and manages 31 Vodafone Express stores across Egypt, giving team members exposure to a dynamic retail and telecommunications environment. LEO is also active in import and export operations and provides outsourcing recruitment services, supporting diverse business needs. Team members can expect a professional setting with growth opportunities in customer-facing, operational, and support roles.
Role Description This is a full-time hybrid C1 English Customer Service role based in Cairo, Egypt, with some flexibility for work-from-home arrangements. The role involves handling customer inquiries in English, providing accurate information about products and services, and resolving issues through phone, email, chat, or in-person interactions. Daily tasks include documenting interactions in company systems, following up on open cases, and coordinating with internal teams to ensure timely resolutions. The role also requires maintaining high service standards, adhering to company procedures, and contributing to continuous improvement by sharing feedback on recurring customer concerns. Team members may support training initiatives by helping new colleagues understand customer care processes and communication standards.
Qualifications

• Candidates should possess strong Communication and Customer Service skills, with the ability to interact clearly, professionally, and empathetically with diverse customers.
• Candidates should possess English Teaching and Training skills, or equivalent experience guiding others in language use or customer interaction best practices.
• Candidates should possess Translation skills to accurately interpret and relay information between English and Arabic when needed.
• Advanced (C1) English proficiency in speaking, reading, and writing, with strong grammar and comprehension skills.
• Solid computer literacy, including use of CRM systems, email, and common office applications.
• Demonstrated problem-solving abilities, attention to detail, and the capacity to manage multiple customer requests efficiently.
• Ability to work in a hybrid model in Cairo, Egypt, maintaining reliability and discipline in both on-site and remote settings.
• Previous experience in telecommunications, retail, or call center environments is preferred but not mandatory.