Call Center Agent

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Positions available: Customer Service Agent & Collections Agent.

What You'll Do:

• Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable.
• Take the necessary follow up actions until the customer issues are fully resolved.
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication (if applicable) and/ or supports to update customer’s account information.
• Negotiate payment terms/arrangements, if applicable.
• Review account status/information thoroughly to understand the customer’s inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Other duties as assigned

Requirement

• For hybrid modality positions: Availability to work 100% from the office. Hybrid modality is available based on business needs and managers approval.

Experience

• Previous experience in Call Center is preferred but not required.

Education

• Successful completion of high school education is preferred but not required.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion in a fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Performance-Based Bonuses: Opportunity to earn additional financial rewards based on your performance and achievements.
• Well-Being and Holistic Health: As a company, we promote a healthy work-life balance. Enjoy our benefits, including discounts through SmartFit and an on-site gym.
• Asociacion Solidarista: enroll after 2 months of service in the company and enjoy the different benefits available.
• Free Transportation: On a point-to-point modality. Different schedules and routes available.
  

Want to know more about our benefits? Apply now!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

This could be you! Join our flock today.