Call Center Agent (WFH)

Be part of a passionate team and create opportunities! CALL CENTER AGENT (OUTBOUND) Job Description: Outbound calls for surveys, lead generation, event invitation and/or sales Inbound calls to resolve customer queries or close lead/sales Data entry to update customer relationship management (CRM) software Respond to emails Create reports using Microsoft Office and Google Drive Meet service level agreements set forth Perform other duties as assigned Qualifications: Excellent English communication skills Typing Speed: at least 40WPM Ability to work under pressure Ability to multitask, prioritize and manage time efficiently Customer orientation and ability to adapt and respond to different types of personalities Intelligent No BPO experience required; fresh graduates are welcome to apply MUST HAVE the following equipment: Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM OS: Windows 10 or higher (MacOS equivalent is allowed) Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature Internet connection: Wired connection; minimum of at least 30 Mbps Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord So, why join us? Permanent work-from-home Full Time and Long Term Employment Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract) Salary will be based on: Skills, Attitude, Performance, Attendance Opportunity for regularization and promotion US and Canadian clients Shift: Graveyard Monday to Friday, and Saturday as needed Scholarship program duration: 5 to 8 days Option to choose between Probationary and Freelance Set up Probationary: Up to 15,000 + 10% night differential Freelance: Up to 17,600 + 10% night differential WE LOOK FORWARD TO MEETING YOU!