Call Center Manager

MedSpa Marketing Masters · Remote

ScheduleMonday–Friday

10:00 AM–6:00 PM ET

LocationRemote

Location flexible

EmploymentFull-time schedule

Compensation TBD

MedSpa Marketing Masters is a performance-focused patient-acquisition company for medical spas. The team runs advertising, responds to and qualifies leads, books qualified patients, and supports appointment confirmation and show-up performance.The company is focused on building a best-in-market service and attributes its low client churn to the extra attention it puts into client results.

We are looking for a hands-on Call Center Manager to lead the day-to-day performance of the appointment-setting team. You will create structure, coach representatives, monitor activity and call quality, and keep follow-up moving so qualified medspa leads receive a fast, professional experience and arrive for their appointments.This role is best suited to a practical people manager who is comfortable working inside the operation—not just reporting on it—and who can turn performance data into clear coaching and process improvements.

• Lead and support the day-to-day work of the call-center / appointment-setting team.
• Maintain coverage, clear priorities, and consistent execution throughout the 10:00 AM–6:00 PM ET schedule.
• Track lead response, outreach activity, contact rates, bookings, appointment quality, follow-up completion, and show-up performance.
• Review calls and messages for quality, accuracy, professionalism, qualification, and booking effectiveness.
• Coach representatives through regular feedback, call reviews, role-play, and individual performance plans.
• Improve scripts, objection handling, lead-routing, follow-up sequences, and operating procedures based on real call data.
• Keep CRM records and pipeline stages accurate so every lead has a clear owner and next step.
• Identify performance gaps early, resolve day-to-day issues, and escalate material risks to leadership.
• Share concise performance updates, trends, and recommended actions with the leadership team.
• Support onboarding and training as the team grows.

• Proven experience managing a call center, appointment-setting team, inside-sales team, or comparable phone-based operation.
• Strong coaching skills and evidence of improving representative performance—not simply supervising schedules.
• Comfort with call review, scorecards, CRM/pipeline management, and daily KPI reporting.
• Working knowledge of lead response, qualification, appointment booking, confirmation, and no-show reduction.
• Clear written and spoken English with confident, professional communication.
• High ownership, operational discipline, and the ability to solve problems without waiting for constant direction.
• Availability to work Monday–Friday, 10:00 AM–6:00 PM Eastern Time.

• Experience in medspa, healthcare, aesthetics, home services, or another appointment-driven industry.
• Experience in a marketing agency or performance-based lead-generation business.
• Experience managing distributed or remote representatives.

• Consistent team coverage and fast follow-up on new leads.
• Reliable contact, qualification, booking, and show-up performance.
• Improved call quality and measurable development of individual team members.
• Accurate CRM hygiene, clear reporting, and fewer leads lost through missed follow-up.
• Documented, repeatable call-center processes that can scale with the business.

Compensation: The final base, bonus or incentive structure, employment classification, and benefits are being confirmed and will be shared before the interview process advances.

• Please submit your résumé and a short video or written note explaining:The size and type of phone-based team you have managed.
• The KPIs you owned and one measurable performance improvement you led.
• Your experience with call review, coaching, CRM management, and appointment-show improvement.
• Your location and confirmation that you can work 10:00 AM–6:00 PM ET.