Call Center Representative

Company Description Coral Reef is a market research organization specializing in retail intelligence, location intelligence, and business intelligence to help clients make data-driven decisions. The company leverages artificial intelligence, social listening, and sentiment analysis to understand consumer behavior and market trends.

Role Description The Call Center Representative role at Coral Reef is a remote, contract position focused on supporting community management and people engagement for various research projects. In this role, the representative will handle mostly outgoing calls, respond to customer and participant inquiries, and provide accurate information about ongoing research programs and services.

Qualifications

• Experience in roles related to Customer Service Representatives and Customer Support, with the ability to manage calls and inquiries effectively.
• Strong Interpersonal Skills, such as clear communication, active listening, empathy, and the ability to build rapport with diverse callers.
• Computer Literacy, softwares, basic data entry, email, and online communication tools.
• Reliable remote work capabilities, including a quiet workspace, stable internet connection, and willingness to work scheduled shifts.
• Ability to follow structured processes, adhere to scripts, and meet performance targets in a fast-paced environment.
• Previous call center, help desk, or customer-facing experience is preferred; experience in market research or retail services is a plus.
• High school diploma or equivalent required; additional training in customer service or communications is beneficial.