Call Center Representative

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

Job Title: Call Center Representative

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Handle inbound and outbound calls for US companies, delivering a great experience on every call.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures
• Schedule appointments and process requests
• Update records in the CRM after every call
• Meet quality and productivity targets
• Escalate issues to the right team
  
  

Requirements

• Call center experience (inbound or outbound)
• Advanced English (C1 or higher), clear and confident on the phone
• Comfortable working with metrics and targets
• A quiet workspace, a headset and a reliable internet connection
  
  

Nice To Have

• Dialers or VoIP tools (RingCentral, Five9, Aircall)
• Sales or collections experience
  
  

English Level

Advanced (C1 or higher), clear and confident on the phone

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team
  
  

This Is An Open Application

We're always hiring for this role. Apply once and we'll contact you as soon as a position with one of our clients matches your profile.