Call Center Specialist

Job Description This is a remote position. Why Join maids.cc? A place where you can grow Joining Maids.cc means joining a team that invests in people who take initiative. Many team members grow into senior or leadership roles within their first year. If you’re committed, curious, and ready to learn by doing, you’ll have real opportunities to grow with us. Learn from great people Our team includes professionals from companies like Microsoft, Meta, Gymshark, Alshaya, and Murex, as well as many AUB and LAU graduates. You’ll be surrounded by people who enjoy sharing knowledge and helping each other improve. A company you can be proud of With over 26,000 employees, maids.cc is the UAE’s leading domestic worker platform, supporting thousands of families and workers every day. We’re Hiring: Call Center Specialist You’ll be the voice of maids.cc. You’ll help customers, guide them, solve their problems, and make sure every interaction feels smooth, clear, and professional. This role is perfect for someone who enjoys talking to people, thinking on their feet, and turning confusion into clarity. What You’ll Do Handle inbound & outbound calls, WhatsApp, and chat conversations Understand customer needs and recommend the right service Solve problems, handle complaints, and keep customers confident and calm Process bookings, payments, refunds, and account updates Track customer feedback and help us improve how we talk to customers Work with CX, sales, and tech teams to make conversations smarter and faster What We’re Looking For Strong spoken & written English Clear communication and the ability to explain things simply A customer-first mindset and good problem-solving skills Ability to handle multiple chats/calls without losing focus Comfortable working in shifts (including weekends if needed) Experience with call center tools or CRM systems (Ziwo is a plus, not a must) Fresh graduates and people early in their careers are welcome — we care more about attitude, intelligence, and drive than long CVs. What You’ll Get Fast growth: high performers move into senior roles quickly Performance-based bonuses and promotions Training on modern tools, AI-powered systems, and real customer journeys A friendly, ambitious team that actually supports each other Real impact: your ideas and feedback shape how the company communicates with customers