Call Center Specialist I
- Hiring from
- United States
- Work type
- Remote
- Posted
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About Us
Here at InteliKINECT, we have structured a program focused on results per lead rather than time spent. Rooted in a call center approach and designed to connect your customers with real people, InteliKINECT staffs only with U.S. based individual account managers. With so much of your business happening focused in a digital environment, InteliKINECT provides the human component acting as a natural extension of your team.
Combining our approach with easy to use project management tools, monthly analytic reporting, guaranteed service level agreement, and pay as you grow pricing model; our clients have benefitted from InteliKINECT’s sales pipeline management and call center program.
Job Description
This is a remote position.
The position of Call Center Specialist I is established to provide prompt, professional and accurate information on behalf of multiple accounts. Specialist will schedule appointments, manage direct transfers and conduct sales as well as cross-sell multiple products and services to meet client needs and increase customer satisfaction. Specialist will need to be versed in multiple channels of communication including telephone and instant messaging, online chat and texting. Actively participates in the promotion of client’s products and services to existing and potential customers. Maintain quality service standards set by the organization.
Requirements
Essential Duties and Responsibilities
- Promptly answer all incoming calls in a polite manner; determine nature of caller’s business and personally assist the caller.
- Assist members in conducting routine transactions by telephone utilizing internal systems.
- Determine customer eligibility, clarify informations and schedule appointments by telephone and instant messaging.
- Schedule appointments in multiple scheduling systems with accuracy.
- Follow up on incomplete electronic documentation to clarify and resolve any outstanding items.
- Assist customers with problems and or questions requiring research and resolution.
- Perform documentation maintenance and follow up procedures to include online data changes within multiple CRM systems.
- Cross-sell products and services to customers, and track in accordance with company rules and procedures.
- Prepare customer correspondence, subject to Supervisor approval.
- Follow all established policies and procedures, including but not limited to proper authentication and verification.
- Contribute to meetings and participate in company trainings.
Other Duties and Responsibilities
- Assist customers with general questions regarding client’s products and services.
- Assist customers with Live Chat regarding client’s products and services.
- Perform other duties as assigned.
Minimum Qualifications (Education, Experience, Skills)
- High school diploma or equivalent.
- Effective human relations and communications skills with the ability to communicate clearly with all groups of people.
- Minimum 6 months recent Call Center/telephone customer service experience.
- Professional appearance and demeanor.
- PC/MAC literate; Microsoft Office, Auto dialer and Zoho experience preferred.
- Distributed work environment customer service experience preferred.
- Ability to type a minimum of 35 words per minute
- Bilingual English/Spanish preferred.