Call Coordinator - 6 Month Contract

About the Role

We are looking for a Call Coordinator to be the first point of contact for customers who call our support line. You’ll answer incoming calls, collect the right details, and create accurate, well-written tickets in TeamSupport so our support teams can resolve issues quickly. You’ll take calls for customers across all Aurora product lines. You won’t need to fix technical problems yourself. What matters most is clear communication, accuracy, and professionalism.

What You’ll Do

Answer incoming customer calls promptly and professionally during business hours (8–5 EST)

Identify the customer, the product, and the nature of the request

Create clear, complete, and correctly categorized tickets in TeamSupport for every call

Route tickets to the right product or support team

Give customers accurate information on next steps and expected follow-up

Keep call and ticket records up to date and consistent

Escalate urgent or high-priority issues according to set procedures

What We’re Looking For

Impeccable spoken and written English: clear, professional, and grammatically precise

Excellent phone manner, with patience and composure when callers are frustrated

Strong attention to detail and accurate data entry

Ability to learn several product lines at a high level and route requests correctly

Reliability and punctuality; you must be available for the full 8 AM – 5 PM Eastern shift

Comfort working in ticketing or CRM systems

Nice to Have

Experience with TeamSupport or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow)

Previous call center, help desk, or customer service experience

Familiarity with software, government, or municipality customers

Abous Us

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Opportunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster

EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.