Campaign & Client Manager

Company Description TouchBasePro is a leading email marketing agency that operates its own dedicated email marketing platform. The organization partners with marketing teams to elevate their direct marketing efforts through expert guidance and advanced technology. Its award-winning customer success team helps clients create visually appealing campaigns, automate subscriber engagement, and optimize performance. TouchBasePro places a strong emphasis on data-driven decision-making, providing insightful reporting and analytics to improve campaign results. Team members join a collaborative, client-focused environment that values innovation, service excellence, and measurable outcomes.

Role Description The Campaign & Client Manager is a full-time, hybrid role based in the Johannesburg Metropolitan Area, with flexibility for some work-from-home days. This role manages end-to-end email marketing campaigns, including planning, briefing, execution, scheduling, quality assurance, and post-campaign analysis. The Campaign & Client Manager works directly with clients to understand their marketing objectives, translate requirements into effective campaign strategies, and provide proactive recommendations to improve engagement and performance. Typical responsibilities include coordinating internal resources, ensuring timely delivery of campaigns, monitoring metrics and reports, presenting insights to clients, and optimizing future campaigns based on data and feedback. The role also involves maintaining strong client relationships, handling day-to-day queries, and contributing to the enhancement of processes, templates, and best practices across the team.

Qualifications

• Strong campaign management skills, including planning, execution, scheduling, and performance tracking for email and digital marketing initiatives.
• Client relationship and account management skills, with the ability to understand business goals, manage expectations, and communicate clearly and professionally.
• Analytical skills in interpreting campaign data, reporting, and using insights to drive optimization and strategic recommendations.
• Familiarity with email marketing platforms, marketing automation tools, and CRM systems, along with a solid understanding of digital marketing principles.
• Excellent written and verbal communication skills, strong attention to detail, and the ability to manage multiple projects and deadlines.
• Ability to work effectively in a hybrid environment, collaborating with cross-functional teams and managing time independently.
• Relevant experience in marketing, advertising, or client services; prior work in an agency or SaaS environment is advantageous.
• Formal education in marketing, communications, business, or a related field is beneficial, though equivalent work experience will be considered.