Captain, Inside Sales

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Inside Sales Captain is a high-performing sales professional who serves as a player-coach and an extension of the Inside Sales Manager. This role maintains strong individual sales performance while supporting daily execution, coaching, and performance improvement across the team. The Captain assists with scheduling, live call takeovers, sales training, and affiliate initiatives while helping elevate team KPIs. This role is designed for top performers demonstrating leadership readiness. 

Essential Functions and Responsibilities

The Sales Performance Captain will assist the Sales reps with: 

• Maintain strong individual sales performance and model best-in-class behaviors 

• Assist the Inside Sales Manager with move-up scheduling and coverage optimization 

• Conduct live call takeovers to support reps during active sales conversations 

• Provide real-time coaching and KPI-focused feedback to Inside Sales Agents 

• Coach underperforming agents on conversion, install rate, efficiency, and Charge Today 

• Assist with execution of affiliate offerings and promotional initiatives 

• Monitor daily performance metrics and escalate risks or trends to management 

• Reinforce compliance with sales processes, quality standards, and company policies 

• Act as a peer leader who positively influences accountability and culture 

Competencies & KPI’s

• Conversion Percentage: Lead to sale 

• In-Ground Percentage: Sale to install 

• Charge Today Percentage: Activation collected at point of sale 

• Efficiency Percentage: Sales or revenue per hour worked 

• Call Volume: Calls handled per hour 

• Coaching Impact: Measurable KPI improvement among coached agents 

Skills, Physical Demands & Work Environment

• Must be able to lift up to 25 lbs and sit or stand for periods throughout the work day 

• Work is performed in a remote or office-based inside sales environment 

• Minimal travel required (if applicable) 

Licenses, Certifications, & Educational Requirements

Education Required 

• High school diploma or GED Preferred 

Experience Required 

• Proven success as a top-performing Inside Sales Agent (6 Month Minimum) 

• Demonstrated understanding of inside sales KPIs and call-center metrics 

• Strong communication, coaching, and interpersonal skills 

Certifications/Licenses Required 

• None required for this role 

Preferred Qualifications 

• Experience mentoring or training peers 

• Demonstrated interest in sales leadership or management 

• Experience using CRM and call monitoring tools