Card Operations Specialist

Join the Revolution in Vietnamese Fintech!

We're a dynamic fintech startup on a mission to revolutionize how Gen Z and Millennials in Vietnam experience credit, payments and BNPL. Forget clunky processes and outdated apps – we're building a sleek, mobile-first digital credit card and PayLater experience from the ground up. Partnering with a leading bank, we combine stability with cutting-edge tech (think cool SaaS platforms + our own awesome frontend!) to deliver a product that truly understands the digital generation.

Founded by former McKinsey partners and backed by a global VC, we're on the lookout for the next generation of visionaries are not afraid of challenging the status quo. This is your chance to get in on the ground floor, shape a game-changing product, work with the latest tech (including AI!), and make a real impact in one of Southeast Asia's fastest-growing markets (and beyond). If you're ambitious, thrive in a fast-paced startup environment, and want to build something amazing, keep reading!

Role Overview:

• Be the hands-on expert ensuring our daily card operations run like clockwork! You'll be designing, perfecting and executing key processes that keep our customers and partners happy.

• Process operational tasks related to the card lifecycle: assisting with application processing queries, card activation issues, account maintenance.

• Handle customer escalations related to operational issues, working towards swift resolutions.

• Execute daily reconciliation tasks and assist the Lead in investigating discrepancies.

• Process and manage dispute cases (chargebacks) according to scheme rules and internal procedures.

• Monitor operational dashboards, identify potential issues, and contribute to process improvement ideas. Utilize AI tools for automating repetitive tasks, data entry, or initial analysis of operational data.

Must-Have Skills & Experience:

• 1-3 years of experience in an operational role within banking, fintech, or payments (card operations experience is highly desirable).

• High attention to detail and accuracy – precision is key!

• Strong problem-solving skills and a proactive attitude.

• Good communication skills and a customer-centric mindset.

• Ability to follow procedures meticulously and learn new systems quickly.

• Comfortable working with data and operational dashboards. Willingness to learn and use AI tools relevant to operational tasks.

Good-to-Have Skills & Experience:

• Specific experience with chargeback processing or card reconciliation.

• Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce).

• Basic understanding of card scheme rules.

• Experience working in a startup environment.

• Proficiency in English.