Care Coordination Program Specialist

South Country Health Alliance has an immediate need for a Care Coordination Program Specialist

The Care Coordination Program Specialist provides operational, administrative, analytical, and compliance support for South Country’s care coordination programs. Working under the direction of the Manager of Community Care Coordination and in support of the County Relations Coordinator, this position coordinates recurring program activities, maintains operational resources and documentation, supports monitoring and reporting, and facilitates follow-up within established processes. The position supports consistent implementation of contractual, regulatory, Model of Care, and organizational requirements while preserving the established accountability, decision-making authority, and county relationship responsibilities of the Manager of Community Care Coordination and County Relations Coordinator.

Required: Associate degree in nursing, social work, human services, behavioral science; a minimum of 1 year of demonstrated experience organizing information, maintaining accurate documentation, and coordinating activities and supporting multiple priorities, preferably in care coordination, case management, public health, long-term care, or human services.

Preferred: Experience with supporting care coordination, public health, human services, managed care, or other public programs. Experience with program reporting, audit support, data monitoring, resource development, operational systems, or process improvement. Experience supporting work across governmental, community, or health care partners is also preferred.

Skill Sets: Strong written and verbal communication; strong organization, documentation, and follow-through; attention to detail and accuracy; ability to follow established policies, procedures and work processes. Ability to organize and maintain program information, tools and resources; ability to manage multiple priorities and meet deadlines; ability to identify questions or issues requiring escalation; collaborative problem-solving; proficiency with Microsoft Office; and the ability to learn and navigate internal and external systems and applications.

South Country Health Alliance offers a full range of comprehensive benefits and competitive pay.

Why South Country?

South Country Health Alliance is more than a health plan—we’re a mission-driven organization dedicated to improving health and well-being in rural Minnesota communities. Our work is guided by values of communication, collaboration, stewardship, and excellence, ensuring that every employee contributes to making a real difference in people’s lives. [mnscha.org]

We invest in our team with:

• Comprehensive benefits: Medical, dental, vision, life insurance, short- and long-term disability, pension (PERA), and more.
• Work-life flexibility: This position is hybrid with some on-site expectations.
• Predictable pay growth: Structured step-based salary system for transparency and stability. The pay for this position ranges from $24.94 - $34.77 per hour. This pay range represents the hourly rate for all positions in the job grade. The actual salary offer will depend on a variety of factors including experience, education, and other relevant factors.
• Join us and be part of an organization that values community impact, employee well-being, and innovation.

Must be legally authorized to work in the U.S. (No sponsorship available)

Care Coordination Program Specialist

Department: Community Engagement

Reports To: Manager of Community Care Coordination

Pay Grade: 5 - Non-Exempt

Supervises: None

Revision Date: November 2026

JOB PURPOSE or JOB SUMMARY:

The Care Coordination Program Specialist provides operational, administrative, analytical, and compliance support for South Country’s care coordination programs. Working under the direction of the Manager of Community Care Coordination and in support of the County Relations Coordinator, this position coordinates recurring program activities, maintains operational resources and documentation, supports monitoring and reporting, and facilitates follow-up within established processes. The position supports consistent implementation of contractual, regulatory, Model of Care, and organizational requirements while preserving the established accountability, decision-making authority, and county relationship responsibilities of the Manager of Community Care Coordination and County Relations Coordinator.

QUALIFICATIONS:

Required: Associate degree in nursing, social work, human services, behavioral science; a minimum of 1 year of demonstrated experience organizing information, maintaining accurate documentation, and coordinating activities and supporting multiple priorities, preferably in care coordination, case management, public health, long-term care, or human services.

Preferred: Experience with supporting care coordination, public health, human services, managed care, or other public programs. Experience with program reporting, audit support, data monitoring, resource development, operational systems, or process improvement. Experience supporting work across governmental, community, or health care partners is also preferred.

Skill Sets: Strong written and verbal communication; strong organization, documentation, and follow-through; attention to detail and accuracy; ability to follow established policies, procedures and work processes. Ability to organize and maintain program information, tools and resources; ability to manage multiple priorities and meet deadlines; ability to identify questions or issues requiring escalation; collaborative problem-solving; proficiency with Microsoft Office; and the ability to learn and navigate internal and external systems and applications.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The duties and responsibilities listed below reflect the general details necessary to describe the essential functions of the position and shall not be construed as the only duties that may be assigned to the position. % of Total Time

1. Completes assigned routine care coordination program operations, monitoring activities, and follow-up within established processes; identifies exceptions, documents outcomes, and escalates issues as appropriate.20%

2. Updates, organizes, and maintains assigned program procedures, workflows, job aids, forms, reference resources, and shared content in accordance with approved program direction.15%

3. Supports audit readiness and compliance activities by coordinating documentation and evidence, maintaining records, tracking due dates and follow-up, and preparing assigned materials for review by accountable leaders and internal partners.15%

4. Coordinates assigned program reporting and data-support activities; maintains data and reporting tools; reviews information for accuracy, trends, gaps, and follow-up needs; and prepares summaries and visual materials for review and use by accountable program leaders.10%

5. Supports monitoring and implementation of assigned regulatory, contractual, accreditation, and Model of Care requirements by gathering information, maintaining tracking tools, documenting potential operational impacts, coordinating supporting materials, and elevating findings for review.10%

6. Coordinates assigned staff access, attestation, tracking, and operational system-support activities; maintains related records; research routine issues; and escalates decisions, risks, or unresolved concerns through established channels.10%

7. Supports county-facing operations by preparing communications, resources, meeting materials, research, implementation support, and follow-up in coordination with the County Relations Coordinator, who retains primary responsibility for county relationships and communications.5%

8. Participates in assigned internal and external operational meetings, workgroups, and cross-departmental projects; prepares supporting information, tracks action items, documents decisions, and coordinates follow-up within the scope of the assigned role.5%

9. Identifies opportunities to improve program processes, documentation, resources, training, reporting, and systems; gathers supporting information; and develops recommendations or draft solutions for review and approval.5%

10. Performs other duties as assigned.5%

QUALIFICATION REQUIREMENT

The requirements described below are representative of the knowledge, skill, ability, and physical capacity needed to perform the essential functions of the position. When possible, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Must be able to communicate clearly and professionally, verbally and in writing, and read, organize, document and summarize care coordination policies, procedures, reports, regulatory information, and operational updates for internal teams and external partners.

MATHMATICAL SKILLS

Ability to work with basic numerical information used in care coordination operations, monitoring, and reporting. Ability to review and compare data, verify accuracy and completeness, identify discrepancies or trends, and summarize information for operational reports and follow-up activities. Ability to apply basic calculations, including counts, percentages, rates, and other routine measures, as needed.

ACCURACY

Work requires a high degree of accuracy and attention to detail when reviewing and maintaining data, preparing reports and supporting materials, documenting activities, tracking requirements and follow-up items, and maintaining program resources and records. Responsible for identifying discrepancies, incomplete information, or potential errors and taking appropriate steps to correct or escalate them in accordance with established processes.

REASONING ABILITY

Ability to apply established policies, procedures, and program requirements to routine operational situations; review and organize information from multiple sources; identify discrepancies, trends, gaps, or issues requiring follow-up; and develop appropriate recommendations or next steps within established guidelines. Exercises sound judgment in determining when issues can be addressed through standard processes and when additional guidance or escalation is needed.

DECISION-MAKING

Ability to make sound operational decisions within established policies, procedures, workflows, and program requirements. Determines appropriate follow-up based on available information, prioritizes work, addresses routine issues, and identifies discrepancies, exceptions, or concerns requiring additional review. Use judgment to determine when an issue can be resolved through established processes and when guidance or escalation is needed.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to navigate office equipment, including a computer and telephone, and use office supplies. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The duties of this job require the employee to be seated at a computer approximately 85% of the time. Communication by telephone and virtual meeting platforms is an integral part of this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level in the work environment is usually low to moderate, and the employee should encounter no unusual or hazardous conditions.

TRAVEL REQUIREMENT

Limited travel may be required for county offices, partner meetings, training, conferences, audits, or other care coordination activities, with additional travel as needed based on assigned responsibilities.

CONTACTS/RELATIONSHIPS

Regular contact with internal staff and external partners to coordinate operational activities, obtain and share information, support reporting and documentation needs, clarify routine questions, prepare materials, and facilitate follow-up. External contacts may include county staff, vendors, providers, and other program partners as appropriate. Contacts are generally focused on operational support, information exchange, and coordination. Complex issues, policy or program interpretation, and matters requiring higher-level guidance are referred to the appropriate staff member or leadership.

FINANCIAL IMPACT

Work may have an indirect financial impact through the accuracy and timeliness of documentation, reporting, monitoring, and operational support activities. Responsible for identifying errors, discrepancies, or process issues that could affect program operations and for following established procedures to correct or escalate concerns.