Care Manager Supervisor

Salary Range: $73,000.00 To $75,000.00 Annually Partnership for Children of Essex (PCE) is currently seeking a Care Manager Supervisor. This role is ideal for a motivated and compassionate professional who is committed to providing exceptional service and advancing positive outcomes for children and families across Essex County. What You’ll Do Advance the mission and values of the Partnership for Children of Essex by supporting staff, children, and families with integrity and purpose Lead, mentor, and develop a team of Care Managers to drive high performance and support ongoing professional growth Promote service excellence by monitoring outcomes, ensuring compliance, and maintaining high-quality documentation standards Provide guidance on complex cases, helping staff navigate challenges with confidence, clarity, and sound judgment Partner cross-functionally to strengthen communication, collaboration, and coordinated care in support of families Support recruitment, onboarding, and training initiatives to build and retain a strong, mission-driven team Foster a positive, accountable, and inclusive team environment aligned with organizational values Coordinate high-quality service delivery and effective resource management across programs Deliver formal and informal presentations within the community to promote the mission and services of the organization Collaborate with the Community Resource Manager and Community Resource Team to assess service utilization, identify gaps, and strengthen resource linkages Serve as a role model to Care Managers, youth, and families by demonstrating professionalism, empathy, and leadership Plan, organize, and facilitate in-service trainings to support staff development and program effectiveness Design, prepare, and analyze reports using systems such as Power BI to support data-driven decision-making Provide insights, analysis, and recommendations to Senior Management and the Board of Trustees to enhance service delivery and resource allocation Serve as a liaison to the Operations Director on matters related to child and family services requiring review or approval Perform other duties as assigned to support the overall success of the organization What You Bring A deep commitment to the mission, philosophy, and values of the Partnership for Children of Essex, with the ability to collaborate effectively across systems within the CMO model A genuine passion for supporting children and families and making a meaningful impact in the community Experience in care management, social services, or a related field, with a strong understanding of the challenges facing at-risk youth and families The ability to lead with empathy while setting clear expectations and holding others accountable Strong communication and interpersonal skills, with the ability to build trust with staff, families, and community partners A flexible, team-oriented mindset with a willingness to step in and support wherever needed A commitment to continuous learning, professional growth, and staff development Qualifications & Experience: Master’s degree in a relevant discipline (e.g., social work, counseling, psychology, criminal justice, special education) Minimum of two years of post-master’s supervisory experience in child welfare, children’s behavioral health, juvenile justice, special education, or a related human services field Professional licensure preferred Experience in clinical assessment and child/adolescent development; community-based experience strongly preferred Demonstrated clinical and cultural competence, with the ability to manage complex cases across child-serving systems Knowledge of the Essex County community preferred Additional Skills: Strong writing and computer skills, including experience with data systems and reporting Excellent public speaking and presentation skills Ability to contribute positively to a high-performing, mission-driven team Experience with community relations and resource development is a plus Familiarity with or ability to integrate the Wraparound Model into daily practice Bilingual skills are a plus Prior wraparound experience preferred Valid driver’s license required The Partnership for Children of Essex (PCE) is a non-profit organization dedicated to creating a pathway for hope and improving the quality of life for youth and their families. We are proud to offer a comprehensive benefits package that supports both your personal and professional well-being, including medical, dental, and vision coverage, flexible spending account options, a 403(b) retirement plan, Employee Assistance Program, generous paid time off, life insurance, and a flexible, hybrid work schedule. PCE is An Equal Opportunity Employer- M/F/D/V