Care Plan Specialist (US Hours)

Work From Anywhere in the Philippines Work Schedule: PST | 9:00 AM – 6:00 PM (Monday–Friday, flexible for urgent patient inquiries) Compensation Range: $1200 - $1,400 USD/month based on experience A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey. The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life. Care is high-touch and continuous, with every patient supported across the full arc of their treatment. Day-to-day, the Care Plan Specialist conducts patient intake, transcribes physician diagnoses and treatment plans, builds and maintains personalized care plans, runs post-appointment follow-ups, and coordinates insurance, prior authorizations, and billing inquiries. Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient. Must-Have 2–3 years of experience in patient navigation, healthcare coordination, or medical records management Working knowledge of medical terminology, diagnoses, and treatment plan documentation Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations Experience handling insurance documentation, prior authorizations, and billing/claims inquiries Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams Nice-to-Have Pharmacy background or familiarity with medication management Hands-on experience with EMR/EHR systems Experience collecting and analyzing patient feedback to improve the care experience Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Topgrading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.