Care Systems Officer

Care Systems Officer

Location: Remote Working with Travel Across the UK
Reporting to: Digital Care and Systems Implementation Manager

Help Drive Digital Transformation Across Health and Social Care Services

Are you passionate about technology, digital systems, and improving care outcomes through innovation?

We are looking for an enthusiastic and proactive Care Systems Officer to join our Digital Transformation team. This is an exciting opportunity to support the implementation, optimisation, and ongoing development of digital care systems that play a vital role in supporting frontline services across the organisation.

Working closely with Operations, Quality, Learning & Development, and external technology partners, you will help ensure our care systems are effectively implemented, adopted, maintained, and continuously improved.

This is a varied and rewarding role for someone who enjoys combining technology, training, troubleshooting, project work, and stakeholder engagement to deliver real improvements in care delivery.

About the Role

As a Care Systems Officer, you will support the development and management of key digital care platforms, including:

• Digital Care Management Systems
• Electronic Medication Administration Record (eMAR) systems
• Mobile Device Management (MDM) platforms
• Service desk and ticketing systems
• Reporting and dashboard solutions
• Other technologies supporting care quality and operational effectiveness

You will play an important role in helping services maximise the value of these systems while supporting the organisation's broader digital transformation strategy.

Key Responsibilities

Care Systems Support & Development

• Support the ongoing management and optimisation of digital care systems across the organisation.
• Monitor system usage, engagement, and data quality.
• Administer user accounts, permissions, and system configurations.
• Support testing, validation, upgrades, and system enhancements.
• Identify opportunities to improve efficiency, consistency, and user experience.

System Implementation & Onboarding

• Support the rollout of new and existing digital systems across services.
• Assist with project planning, system configuration, workflow design, and deployment activities.
• Support data migration, testing, validation, and user acceptance testing (UAT).
• Deliver onboarding programmes for teams adopting new technologies.
• Work collaboratively with suppliers and stakeholders to ensure successful implementations.

Mobile Device Management (MDM)

• Administer and maintain the organisation's Mobile Device Management platform.
• Configure, deploy, and support smartphones and tablets used across care services.
• Manage device allocation for new starters and service expansions.
• Maintain accurate asset registers and device records.
• Monitor security, compliance, software deployment, and operating system updates.
• Coordinate device replacement and lifecycle management programmes.
• Troubleshoot device, connectivity, and application issues.

Training & User Support

• Deliver engaging online and face-to-face training sessions.
• Create and maintain user guides, quick reference materials, and video tutorials.
• Provide first and second-line support through the service desk platform.
• Investigate and resolve user issues, escalating where necessary.
• Support teams to use care systems effectively and confidently.
• Work alongside Learning & Development colleagues to improve digital capability across services.

Reporting, Data & Quality Assurance

• Support the creation and maintenance of dashboards and reports using systems such as Monday.com and Microsoft 365 tools.
• Monitor data quality, accuracy, and completeness across systems.
• Conduct testing and quality assurance activities.
• Assist with audits, compliance monitoring, and regulatory reporting processes.
• Analyse support trends and identify opportunities for improvement.

Change Management & Continuous Improvement

• Support the successful adoption of new technologies and ways of working.
• Identify opportunities to streamline processes and improve workflows.
• Recommend improvements that enhance efficiency, compliance, and outcomes for the people we support.
• Stay informed about emerging technologies and innovations in the care sector.

Stakeholder Engagement

• Build effective relationships with operational teams, quality teams, digital teams, and system suppliers.
• Act as a key point of contact for system users across the organisation.
• Support wider digital transformation projects and objectives.

About You

We are looking for someone who combines strong technical skills with excellent communication and a genuine passion for improving services through technology.

Essential Qualifications

• Relevant qualification in IT, Digital Systems, Project Management, Training, or equivalent experience.

Desirable Qualifications

• Professional qualification in Project Management or Digital Transformation.

Essential Experience & Knowledge

• Experience supporting digital systems across multiple locations.
• Experience implementing or supporting digital platforms and technology solutions.
• Experience delivering user training and creating support materials.
• Experience providing first and second-line user support.
• Understanding of GDPR, data protection, and information security.
• Understanding of digital systems within regulated Health, Social Care, or Education environments.
• Experience working with Mobile Device Management (MDM) platforms.
• Experience working with technology suppliers and stakeholders.

Desirable Experience

• Experience supporting digital transformation programmes.
• Experience working within Health, Social Care, or Education settings.
• Experience supporting care management systems or electronic medication systems.
• Experience delivering training across multiple sites.
• Experience with system testing, user acceptance testing, or data migration.
• Experience creating dashboards, reports, and performance data.
• Understanding of regulatory and statutory reporting requirements within care services.

Skills & Competencies

• Excellent problem-solving and analytical skills.
• Strong stakeholder engagement and relationship-building abilities.
• Proficiency in Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Strong organisational and time-management skills.
• High attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and work independently.
• Adaptable, resilient, and solutions-focused approach.
• Commitment to continuous improvement and professional standards.

Personal Attributes

• Positive and professional attitude.
• Collaborative team player with excellent interpersonal skills.
• Flexible and responsive to change.
• Passionate about improving outcomes through innovation.
• Committed to equality, diversity, and inclusion.
• Comfortable working remotely and managing your own workload.
• Willing and able to travel throughout the UK when required.