Caregiver Guide Manager

Company Information: A healthcare company with corporate office located in Indianapolis Metro area, serving more than 100 million people at every stage of health.

Location: This position is primarily remote. Candidates must have an appropriate home workspace and be available for occasional in-person visits to the office or a member’s home as needed.

Job Summary: The Caregiver Guide Manager is responsible for leading the Caregiving and Advocacy Team Personal Guides. This position will support the comprehensive, strategic caregiving approach that is implemented and available to all IN Pathways for Aging caregivers.

Job Duties:

· Serves as the primary operations expert for the Caregiver guides, demonstrating a strong understanding of the suite of caregiver services, the HIP platform, and established processes and workflows.

· Leads a team of 5 to 9 Personal Caregiver Guides. Provides onboarding and training support to ensure guides are effectively trained and equipped to support Anthem’s informal caregivers.

· Collaborates closely with all PathWays departments and participates regularly in ICT meetings.

· Regularly collaborates with the Director of Caregiving and advocacy to develop, implement, and monitor the program, including opportunities for program evaluation and quality improvement.

· Conducts research and maintains working knowledge of industry trends in the caregiver space. Attends workshops, trainings, virtual webinars, meetings, and other relevant caregiving events to expand their knowledge of being a subject matter expert for caregiving and advocacy and to keep up to date on current and available supports and services.

· Oversees the timely generation of reports related to work performed by Personal Caregiver Guides.

· Supports relationship/partnership efforts with community-based organizations with guidance from Anthem’s Caregiving and Advocacy Program Director.

· Initiate and develop external relationships with informal caregiving resources and partners, serving as the contact person for participation in advisory groups and boards for informal caregiving.

· Collaborate on the creation and ongoing implementation of the informal caregiver strategic plan and day to day operations of services, supports and processes for informal caregiving.

Job Qualifications:

· Requires a BA/BS with a minimum of three years of LTSS, healthcare, and/or aged and disability industry experience.

· Strong history of successful program development and program management preferred.

· Supervisory experience preferred. Ability to develop and maintain key relationships a must.