Cartus Sr Consultant Domestic Relocation - US Remote

MAJOR DUTIES AND RESPONSIBILITIES:

• Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management of the consultants.
• Perform file audits
• Reinforce team compliance with Cartus corporate policies, programs, and standards.
• Act as a resource for service escalations, problem resolution and process and procedural updates/changes.
• Lead team by modeling exceptional customer service and driving Top Block initiatives.
• Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive and just-in-time feedback.
• Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.
• Communicate policy exception trending and efficiency suggestions to management to share with client.
• Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

CRITICAL DIMENSIONS/SELECTION CRITERIA:

• Customer advocacy and superior customer service skills
• Clear, concise grammatically correct communication skills (written and verbal)
• Strategic thinker - sound judgment and decision making skills
• Interpersonal/Influencing skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Provide feedback to manager on consultant performance and observed team behaviors
• Cultural Awareness
• Innovative and resourceful
• Flexibility
• Manage stress and pressure
• Ability to plan and organize

QUALIFICATIONS/SELECTION CRITERIA:

• Minimum 2 years Domestic II relocation experience required/ Homesale Experience required
• Bachelor degree or 3 years experience in the customer service required
• Mobility/relocation industry required
• Demonstrated leadership skills required
• Computer proficiency required