Case Management System Analyst

At Schneiderman & Sherman, P.C., our mission is to provide clients with access to the most creative, cost-effective solutions for their various legal issues. We are always accessible, responsive, and attentive to detail. We will vigorously fight for the interests of our clients by providing the most innovative and effective representation in our field.

The firm prides itself on its exemplary timelines, client communications, and corporate compliance. Our continued commitment to advancing default technology has provided significant value and savings to our clients nationwide. Moreover, the education, experience, and dedication of our attorneys and staff allow us to handle our clients’ diverse problems in a professional and timely manner.

Our attorneys and staff are proud of our history serving the mortgage industry. We are dedicated to the interests of our clients, our people, and our community. We strive to address their needs and meet their expectations efficiently and effectively – and we do so with integrity, insight, and innovation.

If you're looking to join a growth-oriented and friendly work environment, apply today!

Position Summary:

We are seeking a detail-oriented, analytical, and technically skilled individual to join our team. This position offers the opportunity to apply legal industry knowledge via technology enhancements and data analytics.

This position plays a critical role in supporting the firm's technology infrastructure by developing, maintaining, monitoring, and improving system integrations between our case management system, CaseAware, and external client or vendor platforms.

The ideal candidate will possess strong analytical, problem-solving, communication, and critical-thinking skills. This individual must be comfortable working independently, whilst also collaborating with internal/external stakeholders.

On-the-job training for this position is available.

Job Responsibilities:

• Collaborate with internal departments to understand workflow requirements and translate business needs into effective system integration solutions.

• Rely on available data to identify opportunities to automate processes, improve workflows, and reduce manual intervention.

• Work directly with external clients, vendors, and technology partners to coordinate integration development, modifications, and testing.

• Document system testing results, identify discrepancies, and coordinate necessary corrections.

• Generate and analyze reports to evaluate integration performance and identify potential issues.
• Investigate discrepancies, determine root causes, and implement corrective measures.
• Establish and maintain quality control practices to support reliable system performance.
• Evaluate and prioritize support requests based on urgency, operational impact, and business needs.
• Provide timely updates to stakeholders regarding ticket status, corrective actions, and anticipated resolution.
• Perform all other tasks and special projects as assigned by supervisor(s).

Qualifications and Skills:

• Ability to interpret technical requirements and translate them into practical business solutions.
• Excellent organizational skills with the ability to manage multiple projects, priorities, and deadlines.
• Strong attention to detail and commitment to accuracy and quality control.
• 1-3+ years of prior experience in foreclosure, creditors' rights, or a systems analyst position preferred.
• Experience with CaseAware or similar legal case management systems preferred but not required.
• Experience with SQL, database queries, data validation, or reporting tools preferred but not required.

What We Offer You:

• Competitive pay rates
• Paid time off (PTO) + paid holidays
• Medical + Dental insurance options
• Health Savings Account (HSA)
• Vision insurance plan
• 401(k) Traditional and Roth retirement plans
• Employer-funded Profit-Sharing and Cash Balance retirement plans
• Company-paid long-term disability and basic life insurance
  
• Employee Assistance Program (EAP), including free mental health and financial counseling services
• Company-organized Volunteer opportunities
• Commitment to providing work-life balance
• Team bonding events, gift raffles, annual holiday party, and more!

This is a full-time, hourly position, averaging 40+ hours per week.

The typical schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Non-MI applications will be accepted. U.S. work authorization is required.