Case Management Virtual Assistant

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans . This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care. Responsibilities Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality. Coordinate appointments, follow-ups, and documentation with Veterans and support partners. Prepare reports, maintain databases, and track progress on ongoing cases. Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity. Support process improvement by identifying gaps and proposing efficiency solutions.