Case Manager

Position Overview

The Case Manager is a high-touch customer service professional who supports travelers whose mobility equipment has been damaged by an airline. In this role, you will work one-on-one with travelers, managing each claim from initial outreach through resolution.

Case Managers serve as the primary point of contact throughout the process, working closely with travelers, technicians, and airline partners to coordinate repairs and identify timely, cost-effective solutions. This role requires a high level of empathy, communication, problem-solving, and ownership to ensure each traveler feels supported throughout their experience.

Key Responsibilities

• Provide high-touch, white-glove customer service to travelers throughout the claims process
• Manage mobility equipment damage claims from initial contact through final resolution
• Make outbound calls to customers to provide updates, gather information, and coordinate next steps
• Support customers who may be frustrated or upset with empathy, patience, and professionalism
• Partner with technicians and airline representatives to coordinate efficient and cost-effective resolutions
• Take ownership of each case and maintain consistent communication with the traveler
• Think creatively and problem-solve when standard solutions may not meet the customers needs
• Balance customer experience, urgency, and operational requirements when resolving cases

Qualifications & Ideal Candidate

• Bachelors degree preferred
• 12 years of professional work experience
• Previous customer service or customer care experience, preferably in a high-touch, non-call center environment
• Strong computer skills, including proficiency with Microsoft Office and accurate data entry
• Excellent verbal communication and professional phone etiquette
• Strong organizational skills and attention to detail
• Demonstrated empathy, compassion, and patience when working with customers
• Reliable, dependable, and committed to following through on responsibilities
• Strong problem-solving skills and ability to think creatively when resolving customer concerns
• High level of professionalism, integrity, and accountability
• Collaborative and able to work effectively with customers, teammates, and external partners
• Healthcare or patient/customer support experience is a plus

Work Environment

This is a hybrid position requiring four days onsite each week, with Fridays designated as a work-from-home day.

Job Type & Location

This is a Contract to Hire position based out of Deerfield, IL.

The pay range for this position is $24.03 - $24.03/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Deerfield, IL.

This position is anticipated to close on Nov 25, 2026.

This is a hybrid position in Deerfield,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.