Case Manager & Patient Safety Supervisor

Lead anesthesia and sedation safety, clinical quality audits, technician training, and complex case coordination across multiple veterinary imaging locations to ensure consistent protocols, clinical excellence, and improved patient outcomes.

The Case Manager & Patient Safety Supervisor is a specialized clinical leadership role focused on anesthesia and sedation safety, clinical quality assurance, technician competency, and patient care coordination across Sage Veterinary Imaging's practice locations.

This position serves as a clinical resource for veterinarians, veterinary technicians, specialists, and operational teams, ensuring consistent application of anesthesia and sedation protocols, appropriate patient monitoring, thorough clinical documentation, and effective case preparation.

The role also leads clinical auditing, technician training and onboarding, patient safety initiatives, and continuous quality improvement. The ideal candidate combines advanced anesthesia expertise with exceptional clinical judgment, strong communication skills, and the ability to independently identify risks, evaluate clinical performance, and drive measurable improvements in patient care.

Key Responsibilities

Anesthesia, Sedation & Patient Safety

• Monitor adherence to established anesthesia, sedation, patient monitoring, and recovery protocols across all SVI locations.
• Evaluate anesthesia practices, medication administration, physiologic monitoring, and recovery procedures to identify patient safety risks.
• Support the development, implementation, and standardization of evidence-based anesthesia and sedation protocols.
• Identify high-risk anesthesia cases, clinical deficiencies, and opportunities to improve patient safety.
• Review anesthesia complications, adverse events, and near misses, coordinating appropriate follow-up with medical leadership.
• Serve as a clinical resource for anesthesia-related questions, protocol interpretation, and patient safety concerns.

Clinical Auditing & Case Reviews

• Conduct routine and targeted clinical audits of non-specialist veterinarians and veterinary technicians.
• Review anesthesia records, monitoring documentation, medication administration, patient assessments, and recovery practices for completeness and protocol compliance.
• Audit MRI, CT, ultrasound, and neuroimaging cases for appropriate patient preparation, procedural safety, and clinical documentation.
• Identify recurring deficiencies, document findings, and track corrective actions through resolution.
• Analyze clinical quality trends and prepare concise audit reports and recommendations for leadership.
• Escalate significant clinical concerns to the appropriate medical leader for evaluation and direction.

Technician Training, Onboarding & Competency

• Lead clinical onboarding and anesthesia-related training for veterinary technicians and designated clinical personnel.
• Provide hands-on and remote instruction in anesthesia and sedation protocols, patient monitoring, emergency response, and recovery practices.
• Develop standardized training checklists, clinical competency assessments, and educational resources.
• Evaluate technician skills, identify performance gaps, and coordinate targeted retraining and competency reassessments.
• Support continuing education and consistent application of clinical and patient safety standards.
• Collaborate with practice-site veterinarians and Hospital Managers to reinforce clinical expectations and accountability.

Anesthesia & Sedation Case Management

• Review patient histories, medical records, and diagnostic information to identify anesthesia and sedation risks, contraindications, and special considerations.
• Coordinate pre-anesthetic case readiness, ensuring required assessments, laboratory results, medication histories, and documentation are complete.
• Collaborate with veterinarians and clinical teams on anesthesia and sedation protocol selection, patient monitoring requirements, and recovery planning.
• Identify high-risk or complex cases requiring additional medical review, specialist consultation, or modified anesthesia considerations.
• Support clinical teams in preparing for MRI, CT, and other diagnostic procedures requiring anesthesia or sedation.
• Facilitate communication between referring veterinarians, SVI clinicians, specialists, and technicians regarding anesthesia-related concerns and patient safety.
• Review anesthesia-related complications and recovery concerns to identify opportunities for improved protocols, training, and clinical outcomes.

Quality Improvement & Leadership Collaboration

• Develop and monitor patient safety indicators, anesthesia compliance, audit findings, and technician competency trends.
• Recommend improvements to clinical workflows, documentation, training programs, and patient safety processes.
• Maintain accurate records of clinical audits, training activities, competency assessments, and corrective actions.
• Participate in clinical quality reviews, adverse event evaluations, and continuous improvement initiatives.
• Provide regular updates, findings, and recommendations to executive and medical leadership.

Required Qualifications

• Current Veterinary Technician Specialist (VTS) certification in Anesthesia & Analgesia — required.
• Current veterinary technician license, registration, or certification (LVT, RVT, or CVT, as applicable), in good standing.
• Minimum 5 years of veterinary clinical experience, including extensive hands-on anesthesia and patient monitoring responsibilities.
• Advanced expertise in anesthesia and sedation protocols, anesthetic pharmacology, physiologic monitoring, pain management, and recovery.
• Demonstrated experience training, mentoring, and assessing veterinary technicians.
• Strong understanding of clinical documentation, patient safety standards, and quality assurance practices.
• Ability to conduct objective clinical audits, identify deficiencies, and coordinate corrective actions.
• Excellent communication, organizational, analytical, and problem-solving skills.
• Ability to collaborate effectively with veterinary specialists, medical leadership, and operational teams.
• Proficiency with veterinary electronic medical records and standard business applications.
• Ability to travel to SVI practice locations approximately one week per month.
• Ability to reside within a reasonable commuting distance of Round Rock, Texas.

Preferred Qualifications

• Experience in specialty, emergency, referral, or advanced diagnostic imaging practice.
• Experience with MRI/CT anesthesia, high-risk patients, and neurologic cases.
• Previous responsibility for clinical quality assurance, case auditing, patient safety initiatives, or protocol development.
• Experience developing clinical onboarding programs, competency assessments, and technician training resources.
• Clinical leadership, education, or multi-site training experience.

Work Arrangement & Travel

This position is based in the greater Austin/Round Rock, Texas area, with onsite or hybrid work flexibility based on organizational needs.

Candidates must reside, or be willing to relocate, within an easily commutable distance of our Round Rock practice location.

The role requires regular engagement with all SVI locations and onsite visits to an SVI practice location for approximately one week per month, generally scheduled in coordination with leadership. Additional travel may be required to support training, onboarding, auditing, or patient safety priorities.

The successful candidate must be comfortable working independently, managing competing priorities, and maintaining close collaboration with clinical and operational leadership.

What Success Looks Like

• Anesthesia & Sedation Safety: Consistent protocol adherence, appropriate monitoring, and proactive reduction of patient safety risks.
• Clinical Quality: Timely, objective clinical audits, documented findings, and effective corrective actions.
• Technician Competency: Structured onboarding, standardized training, and demonstrated clinical proficiency.
• Case Readiness: Thorough anesthesia risk review, complete clinical documentation, and effective coordination of complex cases.
• Operational Consistency: Standardized clinical practices and measurable improvements in patient safety across all SVI locations.

Benefits & Perks

• 401(k) with company match
• Medical, dental, and vision insurance, subject to eligibility requirements
• Employee Assistance Program (EAP)
• 15 days of Paid Time Off annually
• Paid company holidays
• Continuing education and professional development
• Specialty training opportunities
• Employee pet care discounts
• Collaborative environment working alongside experienced veterinary specialists

Work Style Survey

As part of the interview process, please complete our work style survey:

https://go.cultureindex.com/p/KdMTh20By0ClEKmB

This position offers a unique opportunity for an experienced Veterinary Technician Specialist in Anesthesia & Analgesia to apply advanced clinical expertise beyond direct patient care, helping shape anesthesia and sedation standards, develop veterinary teams, and improve patient outcomes across multiple practice locations.