Case Manager Team Lead

The Case Manager Team Lead will assist the attorneys while guiding and leading a team of Case Managers to manage our cases from beginning to end

About The Law Firm of Randall & Johnson

The Law Firm of Randall & Johnson is a specialized law firm serving clients with California legal needs with its roots in Southern California. With a presence in California and Utah, we provide employment relief and focused criminal law representation with quality client support and service.

We are advocates for the less fortunate and disadvantaged.

As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients.

We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.

About the Position: Case Manager Team Lead

• Job: Case Manager Team Lead
• Schedule: Monday to Friday
• Location: Hybrid, 3 days in office in Utah County.

The Case Manager Team Lead will be responsible for the following:

• Taking the lead on client management and making sure that our clients' cases are handled with the utmost care from the beginning to the end of the case lifecycle
• Always know what tasks need to be completed by the Case Management team and assign tasks to members of the team
• Communicate with attorneys regularly about the status of our cases.
• Take responsibility for the status of cases. Problem solve without making excuses.
• Lead a team of Case Managers
• Speak with clients, court clerks, and government employees on the phone and via email
• Obtain case updates from the Court on client cases and draft messages to inform client when the update is obtained
• Copiously document updates in respective Client files
• Be flexible and able to assist the team with additional services as needed

Benefits

• Sick leave
• Paid time off
• Paid holidays
• Retirement plan with employer matching at Guideline (a top notch 401K provider)
• Cost reimbursements
• Work from home
• Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions

Required Qualifications:

• Bachelor's degree and/or Paralegal Certificate, or currently enrolled seeking a Bachelor's degree.
• Desire to help people move forward from their pasts
• 3-10 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.

Required Skills:

• Strong computer and internet skills including knowledge of Word, Excel, Outlook, Zoom, and a CRM (please list the one you are familiar with)
• Affable disposition who enjoys team camaraderie.
• Self-starter, ability to prioritize, stay on task, and work independently.
• A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.
• Goal-oriented and efficient, while remaining thorough and accurate.
• Ability to manage large workloads, and keep deadlines

Necessary Equipment:

• Own functioning computer and daily access to stable high speed internet
• Valid driver’s license and vehicle

When applying, please provide the following:

Required:

• Cover letter
• Resume
• References
• Writing sample(s), such as a motion, essay, blog post, or article

Recommended:

• School transcripts
• Letters of recommendation