Category Manager - Facilities & Maintenance

Category Manager, Facilities & Maintenance

Hemel Hempstead (Hybrid – 3 days/week in office)

Annual salary + bonus and benefits

We're looking for a Category Manager to lead our Facilities & Maintenance procurement category - if you're someone who gets energised by driving commercial value and spotting where we can work smarter, this could be your next move. You'll own the whole journey: from sourcing and contract management through to building brilliant supplier relationships, whilst being the go-to expert for all our Facilities & Maintenance spend. It's about delivering real savings and operational wins, but also about creating opportunities that genuinely move the needle for Haven. You'll be accountable for keeping us on track with contractual obligations, service levels and business goals, all whilst bringing your own ideas to the table.

What you will be doing:

- Leading end-to-end procurement - from strategy and tendering through to supplier selection, negotiation, contract management and ongoing relationship building

- Driving commercial value - identifying and delivering savings, cost avoidance and value-generation opportunities whilst managing risk and ensuring contractual obligations are met

- Owning supplier relationships - building and managing strategic partnerships, monitor performance, drive innovation and act as the subject matter expert for Facilities & Maintenance procurement

- Translating strategy into action - working with the Facilities & Maintenance team and Central Operations to turn stakeholder requirements into commercially robust solutions that maximise value and margin

- Championing continuous improvement - staying across market conditions, support budget and inflation management, and collaborate with Finance and the wider Procurement team to enhance processes and delivery

What we’d like you to bring:

- Category Management expertise – proven experience as a Category Manager in multi-site hospitality, with proven track record developing strategies and leading complex sourcing across Hard and Soft FM

- Commercial mastery - strong negotiation and contract management skills, with experience delivering commercial value, operational efficiencies and risk mitigation through strategic procurement

- Procurement know-how - solid understanding of Source to Pay lifecycle, best practice procurement principles, complex tender development and procurement systems (Coupa or similar)

- Stakeholder leadership - excellent communication and relationship management skills with ability to drive change through influence, engage senior leaders appropriately and act as a trusted business partner

- Continuous improvement mindset - pragmatic, solutions-focused approach with proven ability to manage multiple priorities autonomously, deliver tangible efficiencies and navigate fast-paced environments without compromising delivery

What’s In It For You?
- ‘Holiday Buy Scheme’
- Annual bonus
- Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We're part of the award-winning Bourne Leisure family - Haven & Warner Hotels - with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead.

What's it like to work with us?
We're defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we're genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.

What to expect in recruitment
The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know – we're here to help. Get in touch at resourcingteam@haven.com with any questions.

What We Offer

- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena ,London

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Welcome

Welcome, and thank you for your interest in joining Haven!

We’re always looking to hire the most talented people we can, and we’re excited that you’re exploring opportunities with us.

Take a moment to browse our current open positions—when you find roles that align with your interests and experience, feel free to apply. You’ll be able to track your progress throughout the selection process and receive alerts about new opportunities that might be a great fit.

Thanks again for considering a future with our team. We’re glad you’re here!

About Us

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities.

With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath-taking spots, where memories are made every single day.

We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!