CBS Order to Invoice Solution Specialist
- Hiring from
- Mexico
- Work type
- Hybrid
- Posted
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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
No Relocation Assistance Offered
Job Number #177396 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Role Summary
As an Order-to-Invoice (O2I) Solutions Specialist within our Customer Service & Logistics team, you will serve as the primary subject matter expert for Electronic Data Interchange (EDI) transactions and order-to-cash system integrity. In this high-impact role, you will partner closely with Master Data Management (MDM), IT, and Logistics teams to resolve complex transmission issues, eliminate invoice rejections, and drive continuous process improvements. This is an exciting opportunity to shape scalable digital solutions, reduce manual intervention, and directly optimize service delivery for our customers.
Responsibilities
- EDI Operations & Issue Resolution: Serve as the primary point of contact for all EDI transactions, leading end-to-end troubleshooting, order reprocessing, and root-cause analysis to resolve invoice rejections and transmission errors.
- Process Optimization & Controls: Design and implement sustainable preventative controls, standard operating procedures (SOPs), and troubleshooting manuals to prevent recurring billing discrepancies and minimize past-due balances.
- System Implementations & Testing: Partner with IT and deployment teams to lead user acceptance testing (UAT), change requests, and post-implementation reviews for new EDI integrations and system enhancements.
- Cross-Functional Stakeholder Management: Collaborate closely with Master Data Management, Credit-to-Cash, Logistics, and external customers to ensure accurate system parameters, proper invoice codification, and seamless order fulfillment.
- Performance Reporting & Analysis: Conduct biweekly analyses of invoice rejection trends and past-due impacts, presenting actionable insights to cross-functional leadership to drive continuous improvement.
Required Qualifications
- Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, Information Technology, Business Administration, or a related field.
- 2+ years of experience in Customer Service, Order Fulfillment, Supply Chain, or Logistics operations.
- Knowledge of Electronic Data Interchange (EDI) processes.
- Experience in SAP (Order-to-Cash / SD modules).
- Advanced Excel/Google Sheets (advanced data analysis).
- Experience with AI tools.
- Advanced English level (written and verbal).
Preferred Qualifications
- Experience with SAP APO, Master Data Management (MDM), and e-commerce order platforms.
- Strong analytical and complex problem-solving skills, with the ability to translate data into simplified business processes (Functional Competency: Analytical/Decision Making & Leveraging Systems).
- Demonstrated ability to collaborate across global teams, build strong stakeholder relationships, and drive alignment without direct authority (LIFT Principle / Competency: Teamwork & Collaboration).
- Customer-focused mindset with a track record of balancing speed and quality to deliver against commitments (Competency: Consumer/Customer Focused & Effective Execution).
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
