Central Functions : Credit Controller

About us :

Supporting Education Group is the leading education services platform in the UK working with schools, learners, multi academy trusts, local authorities, nurseries, and government departments to help solve the biggest human capital challenges facing the sector.

Our goal is to empower students, educators, schools and governments with the technology, expertise and resources to ensure a high-quality education for all.

The group is shaped into four practices covering qualifications and training, recruitment and supply, professional services and SEND and inclusion with a strong passion and collective purpose to make a positive impact on the education sector.

The Credit Controller role involves the following:

Debt Chasing & Customer Communication

• Chase outstanding debts via telephone and email in a professional and consistent manner.

• Respond promptly to incoming calls from customers, branches, and internal teams.

• Send monthly statements to customers to support timely payments.

• Respond to customer queries arising from statements or chasers.

Query Management

• Forward invoice queries to the relevant branch for investigation.

• Chase branches for resolution of outstanding queries to avoid payment delays.

• Escalate problematic or unresolved queries to senior staff or the Credit Manager.

• Assist branches with any credit control or account-related questions.

Account Administration

• Work from and update the evolving debtor spreadsheet daily.

• Add detailed notes to Dimensions and internal spreadsheets to ensure full account visibility.

• Split invoices as required and follow up with the correct contacting party.

• Investigate and correct any misallocations promptly to maintain accurate customer balances.

• Help manage the Credit Control inbox when needed, including responding to or allocating tasks.

• Monthly & Weekly Processes

• Issue monthly customer statements and track responses.

• Follow up on any customer communications arising from statement runs.

• Collaboration & Support

• Work closely with branch teams to resolve disputes efficiently.

• Support colleagues in the credit control team during busy periods or absences.

About you

This role suits an ambitious and motivated person, eager to learn and develop their career in a fast paced and growing team.

Candidates should ideally have:

✨ Benefits that actually make a difference

🏖️28 days’ holiday + bank holidays plus an extra day for every year you stay (up to 33) and option to buy up to 5 more days (all pro-rata for part time roles)

👶 Enhanced paid family leave (after probation pass) to help new parents and long-term carers

🩺 Medical cash plan (after probation pass) making contributions towards everyday health costs such as dental, optical and prescriptions

🛡 Life insurance from day one (up to 4x salary) PLUS free wellbeing support with access to 24/7 GP, counselling, medical second opinions, physiotherapy and lifestyle coaching

💷 Pension contributions from both of us (after 3 months)

💳 Discounts access to different options to help your money go further

🎁 Flexible benefits you choose such as extra holiday, healthcare, bikes, gym, electric cars & Give As You Earn (after probation pass)

🧠 Learn & grow with us we invest in your development with ongoing learning, training and career growth opportunities

🤝Volunteer days 3 paid volunteer days each year, with two dedicated to education

Because great people deserve great benefits.

By joining Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting and pre-employment checks. These checks will be carried out in line with relevant legislation, safeguarding requirements and current sector guidance, and may include verification of qualifications, employment history, professional status, suitability to work with children and/or in educational settings and other role specific checks where appropriate. You will need to already have the right to work in the UK, as we are unable to provide visa sponsorship.