Certified Peer Specialist

Duties and Responsibilities:

• Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps.

• Verify client insurance eligibility and maintain accurate client information in the EHR.

• Schedule and coordinate intake appointments and follow up with clients to support successful connection to services.

• Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment.

• Assist clients with accessing community resources, benefits, and services that support their treatment and recovery goals.

• Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement.

• Communicate client needs, concerns, and barriers to the appropriate clinician, Case Manager, or supervisor.

• Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care.

• Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification.

• Maintain timely and accurate documentation of referrals, outreach, client contacts, and services in the EHR.

• Maintain client confidentiality and comply with all organizational policies and documentation requirements.

• Perform other duties as assigned by the Supervisor.

Must be NY state peer certified

Must have experienced mental health concerns themselves and/or have supported family members through their mental health experiences

Commitment to Recovery-Oriented Practice

Positive attitude and professional demeanor

Ability to complete work independently as well as in collaboration with team members

Must be team-oriented with a willingness to be flexible and helpful

Effective written and oral communication skills

Computer proficiency in Microsoft Office a MUST

Ability to learn the Electronic Health Record System

Highly organized, motivated self-starter

Excellent time management skills.

High School Diploma or GED

Spanish Speaking A MUST