Change Management Consultant (HCM/WFM) - Remote (USA)

About Us:  At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes. Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We  don't  take this lightly.  It's  a big job - and we are all-in .  We're  always looking for great teammates who share our passion for doing meaningful work that makes a real difference. We are seeking for unique and experienced  Change Management Consultant  to join our team. The Change Management Consultant leads the people side of change for client implementations. This role designs and facilitates a structured series of executive and leadership workshops across all three phases (Prepare Approach, Manage Change, Sustain Outcomes), coaches sponsors and people leaders, and owns the change deliverables that drive adoption, from initial change definition through lessons learned and close-out. What You Will Do: Phase 1: Prepare Approach Facilitate executive workshops to align leadership on the change and Prosci methodology Conduct organizational readiness assessments and document people-side risks with mitigation strategies and escalation protocols Develop a tailored change management strategy, Sponsor Roadmap, and ADKAR Blueprints per impacted group Phase 2: Manage Change Lead development of the integrated master change management plan (communications, sponsor, coaching, training, and resistance management) aligned to project milestones Coach sponsors on sponsorship and facilitate people leader coaching sessions Deploy ADKAR pulse surveys, build heat maps, run barrier point analysis, and adjust tactics with corrective action plans Phase 3: Sustain Outcomes Analyze post go-live ADKAR assessments, adoption data, and performance metrics; design reinforcement mechanisms and recognition plans Build and execute sustainability and transition plans handing ownership to BAU owners Facilitate lessons learned retrospectives and deliver change maturity recommendations to executive sponsors Ongoing / Cross-Phase Prepare and distribute pre-work, pre-reading, and follow-up deliverables for every workshop Maintain a standing change management meeting cadence and include risk and adoption status in ongoing reporting Partner closely with project managers, training leads, sponsors, and client stakeholders to keep change activities aligned with the project timeline Adapt workshop formats and approach to fit client availability and organizational culture without compromising the timeline or quality Core Competencies: Facilitation & Influence: Leads productive sessions with executives and builds alignment across competing priorities Coaching: Equips sponsors and people leaders to own their role in change Analytical Thinking: Turns readiness, risk, and adoption data into clear corrective actions Planning & Organization: Manages multiple integrated plans, owners, and deadlines across concurrent clients Client Partnership: Builds trust, communicates directly, and keeps stakeholders informed Your knowledge, skills, and abilities: 3+ years of organizational change management experience supporting HCM/workforce management technology implementations, ideally in a consulting or client-facing role Proven experience facilitating executive and leadership workshops (1-2 hour sessions) with senior stakeholders Working knowledge of the Prosci, ADKAR Model, sponsor coaching, stakeholder analysis, and resistance management Experience building change strategies, communications plans, training needs analyses, and risk registers Strong written and verbal communication, presentation, and facilitation skills Comfortable working with survey data, heat maps, and adoption metrics to drive decisions Applicants must have authorization to work in USA without current or future visa sponsorship What would make you an outstanding candidate: Prosci Certified Change Practitioner (or ability to obtain certification within 90 days of hire) Background in healthcare, public sector, or multi-site/multi-business-unit organizations Experience with project management practices and tools (ClickUp, Microsoft Teams, etc.) Bachelor's degree in Organizational Development, Business, HR, Communications, or related field Why join the Improv team? People-First Culture: Improv emphasizes a culture built on innovation, trust, and open communication. They prioritize taking care of their internal team so that employees can bring their best selves to work every day Meaningful Global Impact: The work done at Improv transforms workforce management (WFM) and human capital management (HCM) solutions, directly impacting millions of lives around the globe Long-Term Relationships: Rather than acting as a typical transactional consulting firm, they focus on becoming trusted, long-term business partners to build authentic relationships and create "Clients for Life." Comprehensive Employee Support: They offer a supportive environment that champions remote work, continuous professional learning, empowered leadership, and a holistic focus on "caring for the whole you" so everyone can reach their full potential Experienced Peers: New hires join a deeply knowledgeable team of experts and leaders who have decades of industry experience and have truly walked in their clients' shoes We Currently Offer The Following Benefits: Access to medical, dental, and vision insurance through Cigna , with the majority of the employee cost covered by the employer Employer funding to HSA accounts and FSA access Access to a 401(k) through Vanguard with a guaranteed employer contribution Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to Ten (10) holidays with flexibility based on what is important for you and those you love Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more Support on individual development through certifications, continued learning, conferences, and more We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improv is an Equal Opportunity Employer. Apply now How would you like to verify your identity? Continue with phone Verify with a one-time text code Continue with email Verify with a one-time code