Change Manager

Change Manager – Infor Billing Implementation (Prosci Certified) Contract | $950–$1,150 per day + GST | Hybrid | Utilities Program We are partnering with a global consulting organisation delivering a major Infor Billing system implementation for a regulated utilities provider. This program will transform customer billing, revenue management, tariff structures, and operational processes across billing, customer service, finance, and field teams. We are seeking a Prosci-certified Change Manager with direct Infor billing system experience to drive organisational readiness and sustained adoption. Mandatory Requirements Prosci Change Management Certification (essential) Proven experience delivering change on an Infor Billing system implementation Experience within regulated utilities environments (water highly regarded) Demonstrated success leading enterprise system adoption across operational and customer-facing teams Applications without both Prosci certification and Infor billing experience will not be progressed. Key Responsibilities Change Strategy & Delivery Develop and execute the end-to-end Change Management plan aligned to Infor implementation milestones Apply ADKAR methodology across impacted business functions Conduct impact assessments across billing operations, revenue assurance, tariffs, customer lifecycle, and regulatory reporting Stakeholder & Sponsor Enablement Engage senior stakeholders and executive sponsors Establish and manage change champion networks Provide structured reporting to Program Steering Committee Business Readiness & Adoption Drive readiness across billing operations, contact centre, finance, and field services Partner with Training Leads to align role-based learning to Infor billing impacts Support UAT engagement and transition-to-BAU Lead resistance management and reinforcement strategies Ideal Profile Deep understanding of utilities billing environments Experience with Infor Billing (Infor Public Sector / Infor IPS preferred) Exposure to revenue cycles, tariff management, and compliance-driven billing frameworks Comfortable operating within consulting-led, multi-stream programs Engagement Details $950–$1,150 per day + GST 6–12 month contract Hybrid working model High-visibility transformation program If you are Prosci certified and have delivered change on an Infor Billing implementation within utilities , we welcome a confidential discussion.