Change Manager

Change Manager – Digital Transformation

Location: Brisbane CBD (Hybrid – 3 days in office / 60%)

Contract Duration: Immediate start – June 30, 2027

Daily Rate: $1,000 – $1,200/day (inclusive of Superannuation)

About the Role

We are seeking an experienced Change Manager to lead organisational change, service readiness, and enablement activities for a major Queensland Public Sector Digital Licensing Transformation initiative.

Reporting to the Manager of Project Delivery, you will lead the end-to-end change strategy across business units, ensuring seamless system adoption, operational transition, and continuous improvement for go-live and beyond.

Key Responsibilities

• Service Readiness & Operational Handover: Develop and execute integrated readiness plans across people, processes, technology, training, and communications. Document target support models, runbooks, SOPs, and user guides to support operational handover into Business-as-Usual (BAU).
• Change Strategy & Execution: Produce core change deliverables, including impact assessments, stakeholder analysis, and tailored communication and training strategies aligned with the delivery roadmap.
• Communications & Stakeholder Engagement: Design and deliver targeted communication plans to internal and external stakeholders, providing updates on impacts, implementation timing, and readiness status. Support executive-level reporting.
• Training & Enablement: Create and run training/enablement plans for support and business teams, ensuring full readiness for go-live while tracking enablement effectiveness.
• Post-Go-Live Support & Continuous Improvement: Monitor early-life adoption, assist with issue triage, collect operational feedback, and implement iterative process enhancements.

Mandatory Requirements & Core Skills

• Salesforce Expertise: Hands-on experience with Salesforce platforms, specifically Salesforce Public Sector Solutions (PSS)
• IT Service Management & Operational Readiness: Demonstrated experience in IT service management (ITIL aligned) and leading service readiness/operational transitions for enterprise digital platforms.
• Core Change Artefacts: Proven capability creating change impact assessments, stakeholder matrices, communication plans, and training strategies.
• Technical Change Coordination: Experience coordinating technical change across complex system integrations, infrastructure, and business processes.
• Stakeholder Engagement & Communication: Exceptional leadership, stakeholder management, and facilitation skills with the ability to manage change with minimal disruption to ongoing operations.

APPLY NOW!

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant

redwolfrosch.com.au