Channel Performance Partner

As a Channel Performance Partner, you will work within the Business Banking workstream of the Workforce Planning and Performance team, contributing to the planning, management and delivery of our planning strategy. You will work alongside the Senior Channel Performance Partners to deliver strategic and operational plans that optimise Business Banking performance.

You will collaborate with our Business Banking partners to understand demand, manage resources effectively and use insight to support planning and decision-making.

You will improve performance through accurate planning and insight, delivering the best outcomes for our customers and supporting regular scenario modelling for an evolving business area.

You will work alongside peers in the Planning function to improve performance and deliver better outcomes for colleagues and customers.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Northampton, Swindon or Bournemouth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

Building strong relationships with Business Banking stakeholders, wider internal teams and third-party suppliers to foster collaboration, enhance planning effectiveness and drive performance outcomes. Own and deliver demand forecasting, capacity planning, scheduling, scenario modelling and performance reporting for Business Banking, supporting strategic and operational planning and enabling data-driven decision-making. Assess transformation and business initiatives, working closely with the wider Workforce Planning and Performance team to evaluate their impact and track benefit realisation.

Support the Business Banking reporting and insight strategy by identifying opportunities to add value through workforce planning and helping colleagues make effective use of data. Contribute to the optimisation of workforce management tools by engaging with stakeholders, improving operational efficiency and increasing workforce flexibility across the business.

About you

The minimum requirements for this role are:

• Recent experience in a planning and forecasting role
• Ability to apply demand forecasting, capacity planning, scheduling and scenario modelling skills to Business Banking, developing an understanding of customer demand and operational requirements to inform resource planning
• A proven ability to build strong relationships and collaborate successfully with a wide range of stakeholders
• Excellent communication and influencing skills, with the ability to present information clearly to different audiences, including senior leaders, verbally, visually and in writing
• Experience presenting data, analysis and challenges to senior stakeholders, with the ability to confidently manage challenging conversations
• Strong problem-solving skills, with experience taking ownership of issues and developing practical solutions where requirements or direction are unclear
• Strong prioritisation and adaptability skills, with experience learning new processes quickly and delivering to deadlines as business needs change

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Janet Kay, and the main recruitment contact is Jemma Ives.