Check Support Coordinator

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.

Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!

Job Summary

The Check Support Coordinator is responsible for the daily review of maker performance, fraud detection, forgery
reviews, and check cashing support group activities. The CCSG (Check Cashing Support Group) supports Field
Operations staff with check cashing, DNT (Do Not Transact) reviews and assignments, investigations, and all activities
related to supporting Populus Financial Group check-cashing operations.

This role supports ACE’s check-cashing business and will report to the CCSG Manager.

Major Responsibilities

• Apply check-cashing expertise to support sound and informed decision-making.
• Review prior-day check-cashing activity for each maker, adjust maker limits as appropriate, and use sound judgment when evaluating the daily makers-over-limit report.
• Respond daily to phone calls, chats, and emails in the queue from field staff and monitor the maker exception report to ensure new makers are properly vetted.
• Assist the DMs and RVPs with large check cashing reviews and approvals, independently assess check validity, and determine the appropriate course of action.
• Assist centers with obtaining the required documentation for business check transactions.
• Ensure proper check-cashing procedures are followed (e.g., check coding, fee selection, and proper endorsements).
• Demonstrate professionalism and maintain confidentiality in all work-related interactions.
• Demonstrate flexibility and a positive approach in a changing work environment.
• Collaborate with team members to streamline process improvements.
• Adhere to Populus Financial Group’s Risk and Compliance standards and communicate professionally throughout the verification process.
• Assist center personnel with obtaining proper documentation for customers placed on DNT status due to suspected fraudulent activity.
• Maintain required documentation for business check-cashing customers in accordance with Populus Financial Group’s standard operating procedures.
• Conduct fraud and forgery investigations requested by the CCSG Manager. Use third-party data sources, phone calls, and logical analysis to identify and report potential fraud.
• Clearly communicate the decision-making process when discussing refused or cashed checks.
• Collaborate in the development of strategic initiatives and partnerships as directed.
• Maintain regular communication with the CCSG Manager, prioritize responsibilities based on business needs, and report process breakdowns or instances of field staff not following established procedures.
• Assist in preparing presentation decks using Microsoft PowerPoint and Excel.
• Independently manage risks related to check cashing, including monitoring store locations and employees for internal fraud or theft.

Key Competencies

• Analytical
• Focused
• Detail-oriented, with strong proofreading and multitasking skills.
• Strong verbal and written communication skills.
• Technical
• Organized

Interactions

• Direct Report Title Number
  N/A
• Indirect Report Title Number
  N/A
• Other Internal/External Interactions
  Other Employees

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs. Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.

Position Type/Expected Hours of Work
This is a full-time position, remote position. The regular work schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. Based on business needs, the employee must be available to work an alternate schedule of 8:00 a.m. to 5:00 p.m. and typically one to two Saturdays per month from 9:00 a.m. to 5:00 p.m. Additional schedule flexibility may be required.

Travel
N/A

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement
Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.