Chief Insurance Officer - Travel Business Line (EU/UK, LATAM & PACIFIC)

Fully owned by the Generali Group, Redion, formerly Europ Assistance, is the world’s largest employee benefit network and the second-largest provider of travel insurance and assistance services. A truly integrated global care platform, the Group operates across four main business lines: Travel, Employee Benefits, Mobility & Home and Personal Lines, including health, daily care and cybersecurity.

With more than 300 million customers worldwide, Redion operates across 190+ countries and territories and has a direct presence in 36 countries. Over the past decade, the Group has delivered strong and resilient growth while completing a significant transformation journey and maintaining solid profitability.

Redion invented the assistance business in 1963 and has maintained its pioneering mindset throughout its history. “You Live, We Care” is what we stand for, and our employees bring this purpose to life every day.

Role and Responsibilities

Within Redion’s Travel Business Line, the Chief Insurance Officer (Cinso) is responsible for leading the Pricing, Underwriting and Reserving functions across the largest international Travel partnerships in Europe, the United Kingdom, Latin America and the Pacific regions.

Acting as the key technical authority for pricing, underwriting and portfolio performance, the role provides decision-grade insights to senior management while driving innovation, transformation and operational excellence across the organization.

Key Responsibilities

1. Underwriting Leadership

• Act as the Pricing & Underwriting lead for existing international Travel partnerships and major RFPs.

• Deliver clear recommendations on pricing, coverage design and risk-sharing structures to senior stakeholders.

• Provide technical expertise during partner negotiations and contract-structuring discussions.

• Align new business opportunities in the Group Underwriting Committee, in coordination with Commercial, Onboarding, IT and Operations teams.

• Act as Local Domain Owner (LDO) for product pricing in alignment with the internal product tool, iCompass.

• Define and maintain underwriting standards, pricing methodology and technical governance across the portfolio, in line with Group Underwriting guidelines.

• Support the design and launch of innovative insurance solutions and value propositions, including parametric solutions and reinsurance to captives.

• Contribute to Group initiatives aimed at improving pricing sophistication, portfolio management and technical capabilities, including AI-led solutions.

2. Portfolio Monitoring

• Lead profitability analyses and portfolio-monitoring reviews to identify risks, opportunities and corrective actions.

• Ensure pricing adequacy and alignment with profitability objectives.

• Provide technical recommendations supporting business planning, forecasting and strategic decision-making, in coordination with CFO teams.

• Report on portfolio monitoring to senior leadership, including through monthly Jumbos Monitoring Committees, and maintain reporting and performance-monitoring frameworks.

• Provide monitoring insights to existing partners during MBRs and QBRs.

3. Reserving Excellence

• Ensure the adequacy and monitoring of outstanding reserves and IBNR for the portfolio, including the definition, updating and implementation of reserving rules.

• Lead monthly reserving monitoring for key accounts.

4. Team Leadership & Capability Development

• Lead, mentor and develop the EU/UK Pricing & Underwriting team members.

• Supervise Pricing & Underwriting teams in Latin America and the Pacific regions.

The Travel Insurance & Assistance Organization

Travel Insurance & Assistance is Redion’s largest business line and the Group’s leading revenue contributor, generating more than €2.1 billion in revenue under the direct supervision of the CEO.

The CEO Travel leads the Group’s global Travel strategy, business development, insurance and assistance activities, operations, performance and innovation across a broad international perimeter.

Key Stakeholders

• CEO Travel

• Commercial and Key Account Management (KAM) teams

• Group Cinso and Group Underwriting teams

• CFO Travel teams across EU/UK, Latin America and Pacific

• Operations and Medical Assistance functions

• Onboarding and IT teams

Additional Information

• Contract type: Permanent contract (CDI)

• Location: Saint-Denis

• Education level: Master’s degree

• Remote work: Up to 50%

Redion is committed to inclusion and non-discrimination. We recruit based on skills and personality above all. Diversity within our teams is essential and drives innovation and performance.

Redion promotes equal opportunities and welcomes applications from candidates with diverse backgrounds and experiences. Recruitment decisions are based on skills, experience and personality.

About Us

Redion is a global Care platform bringing together Europ Assistance, Generali Employee Benefits (GEB), and new fast-growing health and embedded insurance activities.

Operating in more than 190 countries, with over 12,000 employees and €5.8 billion in annual business volume, Redion is the world’s #1 in employee benefits and #2 in assistance and travel insurance.

We support millions of people worldwide through integrated protection, assistance, health, mobility, and insurance solutions designed to be seamless, accessible, and instantly available.

At Redion, technology and AI are central to our growth strategy. We are building a global platform designed to transform customer experience, accelerate service delivery, and create more personalized solutions — while keeping human expertise at the core of everything we do. Redion is built on five core values: caring, collaboration, agility, reliability, and expertise, which guide every interaction with clients and partners.

Joining Redion means helping shape a global brand at a defining moment of its journey, within an international, agile, and fast-moving environment where individual impact is visible and valued.

Our teams share one common ambition: becoming the world’s premier Care partner.

Always ready. Always on.