Chief of Staff

The Chief of Staff Association has been retained by a global business process outsourcing company to place a Chief of Staff reporting directly to the CEO. The company is backed by a leading private equity firm and experiencing meaningful growth, expanding its partner ecosystem, entering new markets, and integrating acquired businesses as part of a broader growth strategy.

The Chief of Staff will serve as the CEO's most trusted day-to-day strategic partner, operating at the intersection of executive decision-making, corporate strategy, and post-acquisition integration. With a strong executive leadership team already in place, this is not an administrative support role; it is a senior strategic and operational leadership position that acts as a force multiplier for the CEO across the business.

This is a full-time, remote-first position with periodic travel (approximately 10%) to company offices and board or investor meetings.

CEO Executive Partnership

As the CEO's strategic right hand, the Chief of Staff owns the infrastructure that keeps executive decision-making sharp, the leadership team aligned, and cross-functional priorities moving.

• Own the CEO's strategic decision-making infrastructure: decision log, priority stack, and cross-functional accountability framework

• Design and run the leadership team's operating rhythm, including agenda-setting, pre-reads, and outcome tracking for senior leadership sessions

• Serve as the CEO's proxy in cross-functional forums where executive presence is needed but CEO bandwidth should be preserved

• Ensure critical decisions have the right stakeholders, data, and timing, surfacing blockers before they escalate

• Monitor alignment across the senior leadership team, surfacing tensions, role ambiguities, or strategic misalignments before they become structural issues

• Support the CEO in holding the leadership team accountable to agreed priorities without creating a bottleneck

• Own the primary working relationship with the private equity sponsor: active engagement on strategy and value creation, not just reporting

• Build and maintain the value creation plan: initiative design, owner accountability, EBITDA bridge, KPI development, and milestone tracking

• Prepare and deliver quarterly board materials, owning the narrative as much as the numbers

• Establish standard operating procedures and playbooks to enable change management across the organization

• Own and drive strategic initiatives that are CEO-priority but lack a natural functional home, typically cross-cutting programs requiring orchestration across the leadership team

Strategy

The Chief of Staff leads the strategic planning process, drives new market analysis, and incubates early-stage strategic programs from hypothesis through execution.

• Own the annual and rolling strategic planning process, from market sizing and competitive positioning through initiative prioritization, and translate the plan into functional priorities and measurable KPIs for each business unit

• Lead new market analysis for target verticals and geographies: competitive dynamics, customer segmentation, differentiation thesis, and go-to-market readiness

• Build and maintain competitive intelligence and market maps to inform partnership, pricing, and growth priorities

• Develop the partner program strategy in collaboration with the CRO and design pricing models in partnership with the CFO

• Lead early-stage incubation of CEO-priority strategic programs, from hypothesis through business case to launch, including build-versus-buy-versus-partner decisions for key capability gaps

Post-Acquisition Integration

As the company pursues inorganic growth, the Chief of Staff will own the integration playbook and lead execution after each acquisition closes.

• Design and own the integration playbook: governance structure, workstream framework, synergy tracking, and KPI dashboards

• Lead 100-day integration planning and execution, orchestrating cross-functional teams across operations, technology, finance, HR, and legal

• Track synergy realization against the acquisition thesis and report progress to the CEO and board

• Manage cultural integration and senior talent retention through transition periods

• Coordinate with the Corporate Development Director and PE sponsor on integration priorities and timeline

• Support diligence workstreams as needed during active deal processes, with a primary focus on planning for Day 1 readiness and long-term integration success

Qualifications

Required

• Minimum of 10 years of professional experience with progressive responsibility in senior chief of staff, operating, or strategy roles

• Experience partnering directly with a CEO or senior executive in a chief of staff, business operations, or similar strategic leadership capacity

• M&A experience, particularly in post-acquisition integration planning and execution

• Large-scale program and change management experience with distributed, global teams

• Strong strategic thinker with grounding in valuation dynamics and value creation planning

Strongly Preferred

• Background in the business process outsourcing industry, IT managed services, or a related services and outsourcing environment

• Experience operating in a private equity-backed environment, with familiarity presenting to boards and investors

Attributes

• Comfortable with ambiguity and a fast pace, with a build mentality rather than reliance on an existing playbook

• Operates as an enabler to the CEO and a strong leadership team, facilitating execution rather than exerting direct authority

• Candid, collaborative working style with the ability to build strong cross-functional relationships

Compensation

Base and bonus: $225,000 to $250,000 base salary, plus a 20% annual bonus and equity. Competitive benefits available.

Selection Process

The process includes:

1. CSA Talent Predictive Index Behavioral Assessment (https://assessment.predictiveindex.com/bo/0FJ3/BGOChiefofStaff_Aug2026_212315)

2. CSA Talent two-step screening process

3. Virtual interview with PE sponsor team

4. Virtual interview with CEO

5. Virtual interviews with executive team members

6. Case study

7. Final in-person meeting with CEO

The Chief of Staff Association partners with The Predictive Index to align workstyles with the role. All applicants complete this quick, two-question, five-minute assessment with no right or wrong answers, and receive a profile readout.

Please take the assessment here as you complete your application: https://assessment.predictiveindex.com/bo/0FJ3/BGOChiefofStaff_Aug2026_212315