Chief of Staff / Operations Lead

**About the role**

We’re looking for a highly capable Chief of Staff / Operations Lead to serve as a trusted right hand to the founder. This is not a traditional executive assistant role—you’ll be an all-around operator who can own details, improve systems, and jump into whatever the business needs.

### Responsibilities

- Act as the founder’s go-to operational partner across day-to-day priorities.
- Organize and drive execution across projects, teams, and workflows.
- Identify gaps, improve processes, and help create stronger team structure.
- Coordinate tasks that are being redistributed across the team.
- Work hands-on in business systems and operational tools as needed.
- Support e-commerce operations, including Amazon Seller Central, Shopify, and TikTok Shop.
- Take ownership of both strategic coordination and detailed “get-it-done” work.
- Help establish clear priorities and accountability as the company grows.

### What Success Looks Like

- Quickly builds a strong understanding of the business, team, and operating rhythm.
- Becomes a reliable point person who can keep projects moving without constant direction.
- Brings order to ambiguous, fast-moving work.
- Is willing and able to handle work at every level—from high-level coordination to detailed operational tasks.
- Helps create a more scalable, well-managed team structure.

### Qualifications

- Experience in a Chief of Staff, Operations Manager, Executive Assistant, or similar high-ownership role.
- Strong project management, organization, and follow-through.
- Comfortable operating independently in an entrepreneurial environment.
- Proven ability to manage competing priorities and solve problems proactively.
- Experience with Amazon Seller Central strongly preferred.
- Familiarity with Shopify and TikTok Shop is a plus.
- E-commerce experience is highly valued.
- Excellent written and verbal communication skills.
- No-task-too-small mindset and willingness to get hands dirty.

Skills

- Experience in a Chief of Staff, Operations Manager, Executive Assistant, or similar high-ownership role with strong project management, organization, and follow-through, comfortable operating independently in an entrepreneurial environment.