Chief of Staff (Volunteer)

About This Role: Chief of Staff (Volunteer)

Location: Remote

Commitment: Part-time (volunteer, pro bono).

Hours: 10–15 hours per week. Minimum term: 3 months

Professional Volunteering: At Solution Community, it is a skills-based service held to the same standard as paid work — consistent, accountable, and high-quality. Volunteers are core contributors, not peripheral supporters.

About Solution Community: is an international 501(c)(3) nonprofit building a platform that connects nonprofits, businesses, philanthropists, and volunteers to drive real-world social impact. We operate like a distributed tech startup — lean, async, and execution-focused — with volunteers from 80+ countries and team members with backgrounds from Apple, Google, Netflix, Meta, Toyota, Walmart, and others.

Our Mission: Foster a global community of compassion, uniting individuals and organizations to solve the world's social problems—bridging nonprofits, businesses, philanthropists, and volunteers to create meaningful change for current and future generations.

Our Vision: A world where every person has the opportunity to thrive, united by collaboration, compassion, and action. Solution Community is building the infrastructure that makes that possible.

Summary of Role: As Chief of Staff, you will serve as the CEO's key right-hand, working directly with C-level executives to streamline daily operations, ensure strategic alignment across the organization, and drive operational efficiency. You will reduce the CEO’s workload, allowing them to focus on high-priority initiatives such as strategy, partnerships, and fundraising, while ensuring the organization's leadership operates smoothly and effectively. You will be a trusted partner who identifies challenges, creates solutions, and manages cross-functional collaboration.

Key Responsibilities:

1. Direct Support for the CEO:

• Operational Management: Serve as the CEO’s go-to partner in handling day-to-day operations, reducing administrative and operational burdens.

• Task Prioritization: Help the CEO prioritize tasks, projects, and strategic initiatives, ensuring focus on high-impact activities.

• Meeting Preparation & Follow-ups: Coordinate the CEO’s meetings, prepare materials, document action items, and follow up on key deliverables.

• Communication: Act as the point of contact for internal and external stakeholders on behalf of the CEO, ensuring timely communication and decision-making.

2. Support for C-Level Executives:

• Identify & Address Needs: Work closely with C-level executives (e.g., CDO, CFO, CPO, CTO, etc.) to understand their challenges and needs. Provide strategic and operational support to help eliminate roadblocks.

• Cross-Functional Collaboration: Facilitate communication and collaboration between C-level executives to ensure alignment with the organization’s overall strategy.

• Problem Solving: Help resolve operational bottlenecks and coordinate with departments to ensure smooth execution of key initiatives.

3. Project Management & Execution Across Key Directions:

• Lead Key Initiatives: Own high-priority projects that require cross-functional coordination and drive them from conception through execution.

• Process Improvement: Identify organizational inefficiencies and implement strategies to optimize workflows and improve operational performance.

• Monitor Progress: Track project progress, ensure milestones are met, and update the CEO and C-level executives on major initiatives.

4. Strategic Planning & Organizational Alignment:

• Support Strategic Decision-Making: Provide data, insights, and reports to help the CEO and C-level executives make informed, high-level decisions.

• OKRs & KPIs: Help develop and track organizational OKRs (Objectives and Key Results) and KPIs to ensure that the team is aligned with overall strategic goals.

• Organizational Development: Help scale the organization by refining structures, processes, and talent development strategies.

5. Communication & Stakeholder Management:

• Internal Communication: Act as a communication bridge between leadership and the broader team, ensuring that organizational priorities, strategies, and updates are clearly communicated.

• Stakeholder Engagement: Build relationships with internal and external stakeholders to support organizational growth, fundraising, and partnership initiatives.

• Crisis Management: Serve as a strategic advisor during periods of change or crisis, ensuring smooth communication and execution of necessary actions.

6. People & Culture:

• Team Leadership: Lead key functional areas, ensuring the organization maintains high engagement, motivation, and performance.

• Culture Building: Help foster a collaborative, innovative, and high-performing organizational culture that aligns with Solution Community’s mission and values.

7. Tools & Systems Management:

• Utilize Digital Tools: Oversee the effective use of project management and communication tools such as ClickUp, Slack, Titan Email, and Titan Calendar to streamline workflows, enhance transparency, and improve efficiency across the team.

• Process Documentation: Ensure that best practices and processes are documented and communicated effectively across the organization.

Skills & Experience:

• Leadership Experience: 7+ years of experience in a leadership or operational role, with proven success in working with senior executives, optimizing operations, and driving organizational improvements.

• Project Management: Strong background managing complex projects, with a focus on cross-functional collaboration and timely execution.

• Analytical & Strategic Thinking: Ability to identify key issues, analyze data, and provide insights that support strategic decision-making.

• Excellent Communication Skills: Clear and persuasive written and verbal communicator with experience managing internal and external stakeholders.

• Problem Solving & Process Improvement: Proven ability to solve organizational challenges and improve operational efficiency.

• Technology Savvy: Proficiency in using project management and communication tools such as ClickUp, Slack, Titan Email, and Titan Calendar.

• Adaptability: Ability to easily navigate a fast-paced environment, shifting priorities, and a growing organization.

Recommended Profile:

• You are an organized, proactive individual who thrives in dynamic environments and enjoys working across various teams.

• You excel at managing complex tasks, aligning teams, and improving organizational efficiency.

• You have a strategic mindset and love to find solutions to operational challenges while fostering collaboration and teamwork.

What We Offer

• Direct collaboration with a global leadership team (Apple, Google, Netflix, Meta, and others)

• Real ownership and decision-making authority — this is not a support role

• A multicultural team spanning 70+ countries

• Async-first, fully flexible work — no micromanagement

• Meaningful impact on global social causes

• Formal recommendation letter upon successful completion of your volunteer term

• Opportunities for personal and professional growth within a mission-driven organization.