Chief Operating Officer

Chief Operating Officer

Digital Blue Technology Solutions

Location — North Rhine-Westphalia, Germany

Work Arrangement — Remote | Full-time

Digital Blue Technology Solutions is seeking an experienced Chief Operating Officer to lead business execution, strengthen organizational capabilities, and establish the operating structure needed to support sustainable growth.

Working closely with the CEO and department leaders, you will turn strategic priorities into coordinated plans across people, technology, customer delivery, and internal operations. You will identify execution gaps, resolve competing priorities, and ensure teams have the resources and authority to deliver their commitments.

Primary Responsibilities Include, but Are Not Limited To

• Develop an operating plan that connects company objectives with departmental priorities, budgets, staffing requirements, and delivery milestones.
• Establish clear decision-making responsibilities and escalation processes so teams can resolve issues promptly.
• Lead regular business reviews to assess performance, address delivery risks, and agree on corrective actions.
• Coordinate customer delivery, technical operations, commercial activities, and internal support functions to improve execution across the business.
• Oversee workforce and capacity planning, balancing current commitments with the resources required for new initiatives.
• Develop and support department leaders through coaching, clear expectations, and consistent performance management.
• Review customer onboarding, project delivery, service support, and renewal processes to improve the overall customer experience.
• Set operational measures covering delivery quality, productivity, customer satisfaction, and resource utilization.
• Work with the leadership team to assess proposed expansion initiatives, including their operational requirements and implementation risks.
• Oversee key supplier and service provider relationships, reviewing performance and addressing dependencies that could disrupt delivery.
• Guide organizational changes, ensuring teams understand the purpose, responsibilities, and expected outcomes of each initiative.
• Strengthen business continuity arrangements through documented processes, appropriate ownership, and practical response plans.
• Coordinate with relevant specialists to ensure operating practices meet contractual obligations and applicable requirements.
• Provide the CEO with clear reporting on business performance, significant risks, and decisions requiring executive attention.

Desired Skills and Experience

• A minimum of 15 years of relevant professional experience in business operations, general management, technology services, organizational transformation, or executive leadership.
• Substantial senior leadership experience overseeing multiple business functions and managing department leaders.
• A demonstrated record of improving business performance while maintaining reliable customer delivery.
• Experience translating strategy into operating plans with clear ownership, realistic resource commitments, and measurable outcomes.
• Strong judgment in managing budgets, workforce capacity, suppliers, and operational risks.
• Experience leading organizational change and securing adoption across teams with different responsibilities and priorities.
• The ability to assess complex problems, make timely decisions, and follow actions through to completion.
• Excellent communication and negotiation skills, including experience working with executive stakeholders and major customers.
• Experience using business reporting and operational data to identify problems and guide decisions.
• The ability to lead distributed teams through effective communication, accessible documentation, and clear accountability.
• Professional English proficiency. German proficiency sufficient for local stakeholder engagement is preferred.
• Availability to work primarily within German business hours and travel for business meetings when required.