Chief Revenue Officer

Company Description Upscend is an AI-powered learning management system (LMS) focused on delivering measurable, guaranteed learning outcomes. The platform uses advanced artificial intelligence to personalize learning experiences, improve knowledge retention, and track performance in real time. Upscend serves organizations that want to upskill their teams efficiently and align learning with business results. The company emphasizes innovation, measurable impact, and user-centric design to make learning more effective and engaging for modern workplaces.
Role Description The Chief Revenue Officer (CRO) at Upscend is responsible for developing and executing the overall revenue strategy across sales, account management, and revenue operations. This full-time remote role oversees the entire revenue lifecycle, including pipeline creation, deal execution, customer retention, and expansion. Day-to-day tasks include leading and mentoring the sales and account management teams, setting and tracking revenue targets, optimizing sales processes, and collaborating closely with marketing and product to align go-to-market strategies. The CRO analyzes performance data, implements strategic initiatives to drive growth, and builds scalable systems to support Upscend’s expansion in the AI-powered LMS market. This role also engages directly with key customers and partners to strengthen relationships and identify new business opportunities.
Qualifications

• Demonstrated expertise in Sales and Lead Generation, with a track record of driving revenue growth in B2B SaaS or technology environments.
• Strong background in Account Management, including customer success, retention, and expansion within existing accounts.
• Experience in Strategic Planning, including setting revenue goals, defining go-to-market strategies, and aligning cross-functional teams.
• Proficiency in Sales Operations, including forecasting, CRM management, performance metrics, and process optimization.
• Proven leadership experience in senior revenue roles (VP Sales, CRO, or equivalent), managing distributed or remote teams.
• Ability to use data-driven decision-making to guide strategy and continuously improve revenue performance.
• Excellent communication, negotiation, and stakeholder management skills, with comfort engaging executive-level customers and partners.
• Familiarity with LMS, EdTech, AI, or enterprise software markets is highly beneficial.
• Bachelor’s degree in Business, Marketing, or related field; MBA or equivalent experience is a plus.