Child Support Services Agent

What You'll Be Doing

Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a Child Support Services Agent who is diligent and dedicated in ensuring our kids get the support they deserve.

This position provides comprehensive case management to parents in need of child support services, working with parents, and other agencies and/or government officials to locate parents for the purposes of establishing paternity (legal fatherhood) and cash and medical support obligations - enforcing, monitoring, and modifying the terms of the child support orders as appropriate. The Wake County Child Support Office partners with parents and custodians of minor children, and other states and nations to secure financial and medical support for families and children.

We are seeking a highly organized, dependable, and customer-focused Child Support Services Agent to join our team. This role requires excellent analytical and problem-solving skills, along with the ability to negotiate and resolve cases through administrative and/or judicial processes in compliance with federal and state laws, regulations, and program policy.

Child Support Services Agent responsibilities include:

•Manages caseload of 500+ cases
•Performs investigative work of a sensitive and confidential nature for Child Support program purposes
•Interviews and negotiates with program participants
•Researches and verifies income, assets, and expense information
•Prepares and presents case in Court, including testifying as a witness as appropriate
•Processes cases to establish, modify, or enforce child support orders
•Resolves account discrepancies
•Attains and maintains knowledge of, and compliance with, program policies, procedures, regulations governing the program
•Performs all other related duties as assigned

The position offers a hybrid work schedule—three days in the office and two days working from home each week. However, during the training period, the new employee is required to work in the office five days per week.

While the training period typically lasts 4-6 months, this requirement remains in place until the employee demonstrates the ability to perform all essential job functions and meet established performance expectations. This position is subject to a one-year probationary period.

Note: Pre-employment professional reference checks will be conducted; and an SBI fingerprint submission, and state and national criminal history check are required. A conviction record does not automatically disqualify an applicant from employment unless otherwise required by state law. Each situation will be reviewed on a case-by-case basis. Wake County Social Services employees are required to actively support and participate in departmental emergency preparedness and response activities, which may include temporary changes in work responsibilities and hours.

Join #TeamWake, and experience why Wake County is an awesome place to Live, Work, and Play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule (upon completion of training), and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Bachelor's degree
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Child Support Program case management experience
• Corrections, Probation/Parole, Investigative experience
• Legal case management experience or Debt Collections case management experience
• Experience with ACTS, NCFast, OLV, and MS Office Software

How Will We Know You're 'The One'?

• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
• Considerable knowledge of interview and investigative techniques and procedures
• Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy, laws, and rules governing the Child Support Program
• Ability to establish and maintain effective working relationships with program participants, partner Agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
• Ability to learn and utilize the Automated Collections and Tracking System (ACTS) to carrying out the duties of the position within required time frames
• Ability to patiently and professionally assist demanding or emotional clientele
• Ability to provide customer focused services in a fast-paced work environment
• Ability to multi-task and produce quality work, paying close attention to detail
• Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information

About This Position

Location: WCOB Raleigh, NC 27602 USA

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:30 am-5:15 pm

Hiring Range: 26.82 - 32.79

Market Range: 26.82 - 38.76

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/28/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement