Chronic Care Management Coach

About Carda Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend, which results in complications for patients and at least $190B in costs. At Carda Health, we’ve re-imagined rehab. Our program allows patients to complete engaging, compassionate, and life-saving rehabilitation remotely. Who are we? We are a team of data scientists, mathematicians, repeat entrepreneurs, and clinicians. And one recovering financier. Our united belief is that technology and data, when applied ethically and compassionately, can transform individuals’ lives and fundamentally change even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with Cardiac Rehab. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best seed investors in the business who have also backed the likes of Livongo, Mammoth Biosciences, and Ro to name a few. Who are you? You are a professional passionate about Cardiopulmonary Rehab patients? You, like us, believe in the power of telehealth to expand access to life saving care and ultimately reinvent the way Americans receive healthcare. If you are passionate about doing whatever it takes to help people in need and transforming the way millions of people receive life saving care then please apply! The Chronic Care Management (CCM) Coach plays a critical role in Carda Health’s programs by performing chronic care management services under the supervision of the nurse practitioner for patients who are participating in Phase 3 Pulmonary Rehab. This role encourages patients to reach their health goals while maintaining patient safety, evaluates medical appropriateness for exercise-based programs, is responsive to patient’s emergent medical needs, and supports the Carda Health team in maintaining a high standard of care aligned with clinical guidelines. Candidates should have experience in patient care in a clinical setting, be comfortable in emergencies situations, be comfortable with live video telehealth visits, have a thorough knowledge of common disease processes such as COPD, CAD, T2DM, be aware of therapies and medications involved with those diagnosis, feel comfortable with various tech platforms and be adaptable for fast paced changes in the clinical setting. In this role, you will: Ensure the privacy and accuracy of patient information in compliance with HIPAA regulations. Maintain medical documentation accurately and timely, ensuring proper organization and confidentiality Patient care in form of: Bi weekly Video visits, and communicating with patients through phone calls, text, and email Provide coaching on patient health goals including accountability, motivation and encouragement Monitor Vital signs during sessions and handle live emergencies, as needed Coordinating care for patients; including making appointments and helping with medication clarifications/adjustments from Dr offices 1:1 education on diseases, therapies, medications, and resources available to patient Provide general administrative support and assist with other tasks to maintain smooth operations in the medical office. Work directly with Carda’s founders and clinical team to innovate and improve our cutting-edge digital care delivery model. Work Skills That We Look For: A Bachelor's degree in Clinical Exercise Physiology / Exercise Science Minimum of two years of experience in a medical office setting, preferably in cardiac and pulmonary rehab. Proficiency with medical records systems and software. Excellent attention to detail and accuracy in data entry and record management. Knowledge of medical terminology and understanding of medical record documentation. Strong organizational, problem-solving, and communication skills. Familiarity with HIPAA regulations and commitment to patient privacy and confidentiality Bonus Points: 2+ years in a similar role Remote work experience ACSM Clinical Exercise Physiologist Certification AACVPR CCRP certification Registered Health Information Technician (RHIT) or similar credential Character Traits That We Look For: Enthusiastic and reliable, demonstrating a positive and professional attitude. Flexible and able to work effectively in a fast-paced and changing environment. Proactive and willing to take the initiative to improve processes and ensure the highest quality of record management. Good interpersonal skills, with the ability to collaborate with colleagues and healthcare providers. Sincerely, The Carda Health Team