CI Subject Matter Expert

What you will do with us

• Act as the primary point of expertise for the assigned process area, providing guidance to operational teams, stakeholders and business partners.
• Maintain strong end-to-end process knowledge, including relevant procedures, controls, systems, dependencies and best practices.
• Support the resolution of complex operational issues, escalations and process exceptions, including root-cause analysis and preventive actions.
• Maintain accurate process documentation, standard operating procedures and training materials, while facilitating knowledge sharing and capability development.
• Monitor process performance, service quality, operational risks and recurring issues to identify trends and improvement opportunities.
• Act as a key Continuous Improvement change driver within the process area, proactively identifying, assessing and prioritizing opportunities for process simplification, standardization, quality improvement, efficiency and enhanced customer experience.
• Manage and coordinate Continuous Improvement initiatives within the assigned process area end-to-end, from opportunity identification and problem definition through solution development, implementation, benefit tracking and sustainability.
• Collaborate closely with the Continuous Improvement Tower, Process Owners, operational teams, technology teams and other stakeholders to shape and deliver improvement, automation, digitalization and transformation initiatives.
• Ensure implemented improvements are embedded into daily operations and that expected outcomes and benefits are monitored and sustained over time.

What you will bring with you

• Strong knowledge of Shared Services operations, service delivery models and end-to-end process execution.
• Good understanding of SLAs, KPIs, operational performance tracking and service quality requirements.
• Experience with ERP and workflow systems relevant to the process area, such as SAP, ServiceNow or similar tools.
• Ability to work with process documentation, standard operating procedures, work instructions and control frameworks.
• Strong analytical skills, including data review, issue identification, root-cause analysis and preparation of operational reports.
• Strong understanding of Continuous Improvement methodologies, process standardization, process simplification, automation opportunities and change implementation.
• Experience in driving or coordinating improvement initiatives across the improvement lifecycle, including implementation, stakeholder management, benefit tracking and sustainability.

Why join us?

• The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you
• Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment – because we love what we do
• Here you can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
• An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
• Work-life balance and flexible working hours – with us you have the opportunity use the advantages of mobile working (2-3 days/week in the office)
• Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us
• Stay connected! – Cohesion is very important to us: with the employee app or digital
• We Care! – The well-being of our employees is important to us
• Your development is important to us – we support you with a wide range of learning opportunities