Cinch - Customer Success Manager

CSM Cinch.io — a high-growth, venture-backed SaaS company in the MarTech space. They’re scaling quickly and looking for someone hungry, eager to grow, and excited to make a real impact in a fast-paced, startup environment. If you're energized by owning customer relationships, love helping users get real value from a platform, and thrive in an early-stage, high-velocity team, this could be a great fit. In this role, you’ll: Own the post-sale customer journey — onboarding, adoption, renewals, and expansion Work directly with marketers and business leaders to drive measurable results Collaborate cross-functionally with product, sales, and marketing to champion customer needs Help shape and scale CS processes and best practices from the ground up Be a trusted advisor and advocate for your customers' long-term success What makes this opportunity unique: A product clients actually want, with clear ROI and growing demand A collaborative, startup culture that rewards initiative, scrappiness, and creativity A chance to be part of a small but mighty team during a high-growth phase Real career growth opportunities as the company continues to scale Who we’re looking for: 2–4+ years in Customer Success, Account Management, or related roles in B2B SaaS Strong relationship builder who’s proactive and solutions-oriented Experience working with marketing, digital, or data-focused users is a plus A self-starter who’s energized by a fast-paced, evolving environment