CIR Specialist,Shanghai

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a CO Specialist – Customer Issue Resolution, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Handling customer issues related to billing, collections and complaint management including disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
• Collaborating with customers and internal teams (Customer Incentive Plans, Distribution Center, Transportation teams, Pricing Teams, Cash application Team) to resolve problems, identify and implement service solutions while maintaining high service standards and ethical conduct.
• Building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
• Analyzing existing processes and results to recommend solutions to meet customer needs and/or account specific needs
• Continuously expand knowledge of credit policies and collection principles, enhance skills in analysis, reporting and presentation
• Providing training to new employees and team members on process and system related topics

Your Skills and Expertise

To set you up for success in this role from day one, Solventum is looking for candidates who must have the following qualifications:

• Bachelor’s degree or equivalent
• Minimum 1-2 combined years of finance, customer service or customer incentive plans experience
• Advanced English
• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
• Experience with customer service processes and systems – SAP and Salesforce (or other CRM system).

Additional qualifications that could help you succeed even further in this role include: 

• Account receivables (AR) knowledge and experience as an additional asset
• Excellent verbal and written communication skills
• Demonstrated problem solving, reasoning, and analytical skills
• Flexible and detail oriented

Work Location: Shanghai

• Hybrid Eligible
  This position follows a hybrid working arrangement, combining office-based work in Shanghai with remote work from home, subject to business needs and company policies.

Supporting Your Well-being

Solventum offers programs to support employees’ physical and financial well-being. We regularly benchmark our compensation and benefits with companies of comparable size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Who we are

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

Our workforce

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Our impact

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future